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At State Farm Insurance Agency, we are dedicated to providing our customers with the best possible service and coverage for their insurance needs. As a third-generation State Farm agent, I, Bert West, have a deep understanding of the importance of protecting what matters most to you and your family.
Our Story
As a lifelong resident of DeSoto County, I have a strong connection to the community and a passion for helping others. With years of experience in the insurance industry, I have developed a wealth of knowledge and expertise in providing personalized insurance solutions for individuals and businesses alike.
Our Products
At State Farm Insurance Agency, we offer a wide range of insurance products to suit your unique needs. Our products include:
- Auto insurance for cars, trucks, and motorcycles
- Homeowners insurance for single-family homes, condos, and renters
- Life insurance for individual, business, and group coverage
- Health insurance for individuals and groups
- Business insurance for commercial properties, vehicles, and liability
- Banking and annuities for financial planning and retirement
Our Services
As your trusted insurance agent, we not only provide insurance products but also offer expert guidance and support throughout the claims process. Our goal is to help you minimize losses and focus on what matters most to you. Our services include:
- Personalized insurance planning and consultation
- Claims assistance and negotiation
- Policy reviews and updates
- Financial planning and advice
Our Values
At State Farm Insurance Agency, we value our customers, our community, and our commitment to excellence. We believe in providing personalized service, building strong relationships, and delivering the best possible outcomes. Our values are rooted in integrity, expertise, and empathy.
Contact Us
We invite you to experience the State Farm difference for yourself. Contact us today to learn more about our insurance products and services.
Office Information
- Address: 5025 Church Road, Suite 130, Olive Branch, MS 38654
- Phone: (662) 892-8603
- Hours: 8:30 AM - 5:00 PM, Monday - Friday; by appointment on weekends
Customer Service Experience
The reviews highlight a mix of positive and negative experiences with Bert West State Farm Insurance's customer service. On the negative side, some customers experienced difficulties in getting help when they needed it, with long hold times, unavailable agents, and unresponsive staff. On the positive side, many customers praised the office's friendly and helpful staff, with some even going above and beyond to assist with claims and other issues.
Claims Handling
The reviews also touch on the office's claims handling process. Some customers were disappointed with the slow response to their claims, with one customer stating that their claim had not been handled after multiple attempts to contact the office. On the other hand, some customers had a very positive experience with claims, with one customer receiving a check for necessities and assistance with temporary housing after a house fire.
Agent Availability and Responsiveness
The availability and responsiveness of Bert West and his staff were also mentioned in the reviews. Some customers were frustrated with Bert's frequent unavailability, with one customer stating that he was consistently "out of the office." However, other customers praised Bert's responsiveness and willingness to help, with one customer appreciating his hands-on approach to handling claims.
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