"We Bring Designs to Life" - Your Partner in Signage Solutions
At Master Service Plumbing, our commitment to excellence has been the cornerstone of our business for over 30 years. Our team of highly skilled and licensed plumbers is dedicated to providing top-notch plumbing services to residential and commercial clients in Reno, Carson City, and the greater Truckee Meadows area.
Our Story
As a family-owned and operated business, we take pride in our old-fashioned values with new ideas, representing the future of residential and commercial plumbing in the region. Our owner and master plumber, Marc Totton, has built a reputation for delivering exceptional service, quality craftsmanship, and unparalleled customer satisfaction.
Our Services
Master Service Plumbing offers a comprehensive range of plumbing services, including:
- Hydronic (Radiant) Heating: from design to installation and repair
- Water Treatment: testing, installation, and maintenance of water filtration and purification systems
- Residential & Commercial Plumbing: new construction, remodels, service, and repair of faucets, sinks, garbage disposals, toilets, tubs, and more
- Tankless Water Heaters: installation, service, and repair
- Medical Gas Systems: installation, service, and repair
- Sewer Camera Inspection: diagnostic services for sewer pipes and drains
Our team of experts is equipped to handle projects of all sizes, from single-family homes to apartment complexes, commercial, and industrial buildings. We are committed to delivering prompt, reliable, and affordable solutions to meet the unique needs of our clients.
Our Mission
At Master Service Plumbing, our mission is to provide exceptional plumbing services, exceeding customer expectations, while maintaining the highest level of quality, integrity, and professionalism. We strive to build long-lasting relationships with our clients, earned through trust, reliability, and outstanding customer service.
Why Choose Us
With over 30 years of experience, our team of licensed plumbers is dedicated to delivering unparalleled service, quality, and customer satisfaction. Our commitments to excellence, integrity, and professionalism set us apart from the competition. We are proud to be a leader in the plumbing industry, serving the Reno, Carson City, and greater Truckee Meadows area.
Excellent Customer Service and Professionalism
The majority of reviews praise Master Service Plumbing for their exceptional customer service, professionalism, and prompt response times. Many reviewers appreciated the company's ability to diagnose and fix issues quickly, often on the same day. The technicians, including Adam, Armando, Dustin, Galen, Eric, Jose, Phil, and Marc, were consistently praised for their professionalism, knowledge, and courtesy.
Quality of Work and Reliability
Multiple reviewers complimented the company's work quality, stating that they were able to fix complex issues efficiently and effectively. The installation of new equipment, such as hot water heaters and sinks, was also praised for being done quickly and efficiently.
Timeliness and Communication
Many reviewers appreciated the company's commitment to punctuality, with some mentioning that technicians arrived early or on-time for scheduled appointments. The office staff was also commended for their responsiveness and coordination.
Negative Experiences
However, a few reviewers expressed disappointment with the company's scheduling processes, citing poor communication and unreasonable wait times. One reviewer had a negative experience with a technician who left without completing the job, and another reviewer was unhappy with the company's billing practices.
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