Protecting your health and safety, one installation at a time.
At Advance Plumbing Heating and Air, we take pride in being a team of professional technicians and installers who possess the background and knowledge to handle a wide range of services. With a strong family tradition of three generations, we have built a reputation for providing fast, dependable, and exceptional customer service to both residential and commercial customers.
Our Story
Advance Plumbing Heating and Air was originally founded by James Norman Warren in 1962. What started as a two-man operation doing repair and remodel work soon expanded into new construction in residential and light commercial work, employing over 15 workers and a full-time secretary by the early 1970s. The business continued to grow, and in 1992, air conditioning and heating services were added, becoming Advance Plumbing Heating & Air. Today, we continue to grow and serve the Charleston metro area as well as other parts of the Tri-County area, remaining family-owned and operated for three generations.
Our Mission
Our mission is to protect your health and safety through our plumbing, heating, and air knowledge and experience, backed by exceptional customer service. We strive to maintain a relationship with each and every customer, ensuring that you receive the best possible service tailored to your specific needs.
Commercial Plumbing Services
- Repairs and replacement of faucets, fixtures, water heaters, cast iron piping, copper water piping, black iron, and galvanized gas piping
- Installation and replacement of sewer lines, pump stations, roof drains, and grease traps
- New construction and renovations for restaurants, retail up-fits, office buildings, multi-story buildings, hotels, banks, schools, nursing homes, and dialysis clinics
- Specializing in replacement of commercial and industrial water heaters in hospitals, hotels, gas stations, retail stores, restaurants, department stores, bars, and schools
Commercial Heating and Air Services
- Service and repair to all brands, gas, electric, heat pump, and dual fuel systems
- Complete installation of new systems for restaurants, retail stores, banks, hospitals, hotels, schools, office buildings, nursing homes, and dialysis clinics
- Wide range of systems, including zone systems, duel fuel conversions, de-humidification systems, and ductless mini splits
- Installation of spiral duct, square duct, and round duct, as well as evaluations on units, duct work, and complete systems
Residential Plumbing Services
- Repairs and replacement of faucets, fixtures, water heaters, water lines, sewer lines, slab leaks, piping change outs, and upgrades
- Tankless water heater replacements in attics, garages, under stairs, under houses, or in sheds
- Complete renovations and new custom homes
- Unstopping toilets, sinks, and sewer lines, as well as all types of plumbing evaluations
Residential Heating & Air Services
- Service and repair to all brands of equipment
- Complete systems installed in all types of homes, from three-story to one-story homes, crawlspace, attics, and chases
- All types of units repaired and installed, including heat pumps, ductless, mini splits, gas packs, and package units
- Running dryer vents, fresh air intakes, and hood exhaust
Company Performance and Quality of Work
The reviews highlight a mix of positive and negative experiences with Advanced Plumbing Heating and Air. On the positive side, many customers praise the company's quality of work, professionalism, and honesty. They mention receiving fair prices, prompt service, and reliable technicians who get the job done efficiently. Some customers have been using the company for multiple projects and recommend them highly.
On the negative side, a few customers report poor experiences, including unprofessional behavior from employees, poor quality of work, and unresponsiveness to customer concerns. Some customers mention being left waiting for technicians who never show up or fail to return calls.
Employee Behavior and Customer Service
The reviews also highlight the importance of employee behavior and customer service. A few customers report positive interactions with specific technicians, such as Danny, who were courteous, reassuring, and professional. However, one customer reports a negative experience with an Advanced employee who cut them off while driving and was unprofessional and unsafe.
Comparison to Other Companies
Some customers compare their experiences with Advanced Plumbing Heating and Air to other companies, highlighting the company's strengths and weaknesses. For example, one customer mentions saving over $4,000 by choosing Advanced over another company, while another customer reports finding a better deal with a different company.
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