At the Lakitsia Gaines Team, we believe that success is not just about achieving one's goals, but also about building relationships and providing quality service to our customers. With over 20 years of experience, our team has consistently demonstrated a deep understanding of the insurance industry and a commitment to helping our customers plan for the unexpected.
Our Mission
Our mission is to provide exceptional service and build lasting relationships with our customers. We strive to empower our customers by providing them with the resources and information they need to make informed decisions about their insurance needs. We believe that insurance should be more than just a product - it should be a tool that helps individuals and families achieve their financial goals and protect their loved ones.
Our Services
As a State Farm agent, we offer a wide range of insurance products and services, including auto, home, condo, renters, personal articles, business, life, and health insurance. We also offer banking, mutual funds, and annuities through our affiliation with State Farm. Our experienced agents are dedicated to finding the right solutions for each of our customers, taking the time to understand their unique needs and concerns.
Why Choose Us?
There are many reasons why customers choose the Lakitsia Gaines Team. Our experienced agents are knowledgeable and professional, and we offer a wide range of insurance products and services. We also have a reputation for providing exceptional customer service, and we are committed to building long-term relationships with our customers.
Meet Our Team
Our team is comprised of dedicated professionals who are passionate about delivering exceptional service to our customers. We are proud to serve the community, and we are committed to making a positive impact in the lives of those around us.
Our Community
We believe in giving back to the community, and we are committed to supporting local organizations and charities. Our agents are active members of local organizations and participate in community events, raising funds and awareness for important causes.
Customer Experience
The overall customer experience at the Lakitsia Gaines State Farm Agency is mostly positive, with many reviewers praising the helpfulness and professionalism of the agents, particularly Britney, Lisa Gattone, Nicole Z, and Mr. Clayton. Many reviewers mentioned that they were able to get their questions answered and concerns addressed in a timely and courteous manner.
Issues and Concerns
However, there were some reviewers who expressed concerns and frustration with their experience. Hilda Alvarez had a difficult time cancelling her life insurance policy and experienced poor communication with Shaunny Vasquez. Jonathan Ziemer had issues with the waiting time to get a callback and price changes. Diana Davis cancelled her insurance due to unwillingness to help with rate reduction and felt undervalued as a long-term customer. Patrick Gannon, Brandon Balint, and Shannon White had trouble getting in touch with the agents and experiencing poor customer service.
Facility and Community Support
Reviewers also praised the cleanliness of the facility and the knowledgeable agents. September King mentioned that the agents were amazing and the facility was well-managed. Ca Mo appreciated the one-stop-shop for different kinds of insurance, investments, and financial planning. Joshua Jones highlighted the agency's commitment to community support and fairness.
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