At Ace Towing and Recovery, Inc., we pride ourselves on providing the best automotive towing service in the Charlotte, NC area. With over 26 years of experience, we have built a reputation for delivering prompt, courteous, and professional service to the state of North Carolina and surrounding areas.
Our Story
Founded in 1991, Michael C. Melandro started out with a home-based operation with one flatbed truck. Over the years, Ace Towing and Recovery has grown to meet the needs of our customers, now comprising of 4 rollback trucks, a wrecker, a Customer Assistance Scion Xb, and an office with storage facility. We are proud to be the original, legally registered corporation in the state of North Carolina.
Our Commitment to Service
At Ace Towing and Recovery, we believe that supporting our customers is an ongoing process that requires a basic commitment to service. We have a fleet of five tow trucks, including two 2013 Hino Rollbacks and two International 4300 Rollbacks, as well as a Freightliner FL-60 Twelve Ton Wrecker and a Scion Xb for Motorist Assistance. Our equipment is state-of-the-art, ensuring quality service in your time of need.
Services
We offer a range of services, including:
- Rollback/Flatbed Service
- Off-road Recovery
- Local and Long Distance Towing
- Motorist Vehicle Assistance (Jump starts, flat tires, etc.)
- Fast, Reliable, and Fully Insured Towing
- Appointments Available 9am - 6pm Monday - Sunday
- After-Hours Service Until 9pm Monday - Sunday
Commercial Accounts
We cater to commercial and fleet accounts, providing towing services for illegally parked vehicles, vehicle recovery, and roadside assistance. Our team is committed to delivering exceptional service, quickly and efficiently resolving any issues that may arise.
Our Promise
At Ace Towing and Recovery, we promise to provide professional, damage-free towing at competitive rates. If you are not satisfied with our service, neither are we. Our commitment to satisfaction is unwavering, and we strive to build long-term relationships with our customers.
Excellent Customer Service
Timely Response and Professionalism
The reviewers praised the company's prompt response to their calls, with many mentioning that the tow trucks arrived within 15-30 minutes of their call. The drivers were also commended for their professionalism, courtesy, and helpfulness throughout the towing process.
Helpful Drivers and Positive Experience
Multiple reviewers mentioned that the drivers went above and beyond to assist them, providing helpful advice and solutions to their car troubles. The drivers were described as pleasant, polite, and personable, making a stressful situation more manageable.
Fair Pricing and Trustworthiness
Several reviewers appreciated the company's fair pricing and trusted them to provide honest service. They also commended the company for prioritizing the customer's needs over making a profit.
Appreciation for Exceptional Service
Many reviewers expressed their gratitude for the exceptional service they received, stating that they would recommend the company to others and use them again in the future if needed.
Be the first to review Ace Towing Service.
Write a Review
