Factory Mattress is a locally owned and operated sleep center with a rich history of serving the Austin and San Antonio communities since 1977. Our story began with a commitment to provide our customers with the best selection of discounted name-brand sleep sets at unbeatable prices. Over the years, we have remained true to our founding principles while adapting to the ever-changing needs of our customers.
Our Services
At Factory Mattress, we offer a wide range of services designed to ensure that every customer finds the perfect sleep solution. Our extensive collection of mattresses and accessories includes products from renowned brands such as Sealy, Simmons, Tempur-Pedic, iComfort by Serta, and Sleep Designs. Whether you're looking for a new mattress, adjustable base, or pillow, we have everything you need to create a comfortable sleep environment.
The Factory Mattress Advantage
One of the key benefits of shopping at Factory Mattress is our 366 Night Guarantee. We want you to sleep comfortably with your Factory Mattress purchase for up to 366 nights or we will gladly allow you to select another set of equal or greater value. In addition, our Low Price Guarantee ensures that you're getting the lowest possible price on your choice, as we monitor specials and pricing from other stores so you don't have to.
Express Delivery
At Factory Mattress, we understand that waiting for your new mattress can be frustrating. That's why we offer express on-time delivery, as well as exclusive red carpet delivery service. Our delivery team will ensure that your mattress is delivered to your doorstep quickly and efficiently.
Join Our Team
Factory Mattress is committed to building a team of dedicated professionals who share our passion for providing exceptional customer service. If you're interested in joining our growing team, click here to view our current employment opportunities.
Community Involvement
At Factory Mattress, we believe that giving back to the community is crucial to building strong relationships with our customers. That's why we participate in various charitable initiatives throughout the year, such as our annual Season for Caring, where we donate beds to those in need. We also partner with local organizations to promote healthy sleep habits and raise awareness about the importance of sleep.
Get Connected
Follow us on social media to stay updated on our latest promotions, product launches, and community events. Join the conversation and let us know how we can help you achieve your sleep goals.
Exceptional Customer Service
Many customers have reported having a pleasant and stress-free shopping experience at Factory Mattress. They praised the salesperson, John, Raul, and Mr. Gioia, for their knowledge, professionalism, and commitment to customer satisfaction. Customers appreciated their attentive and non-pushy approach, allowing them to feel comfortable and informed throughout the shopping process.
Knowledgeable Sales Team
Several customers mentioned that the sales team was knowledgeable and helpful in explaining the features and benefits of different mattresses. They used advanced technology, such as body assessments and scans, to help customers find the right mattress. Some customers also appreciated the sales team's honesty and willingness to educate them on proper sleep care.
Some Dissatisfaction
However, one customer, James Lee, reported having a negative experience with Factory Mattress. He purchased a mattress that did not live up to his expectations and became a hammock within two years. He felt that the company discontinued the mattress without notifying him and did not receive any support or compensation.
Additional Comments
Some customers praised the store's efficiency and fast delivery, with one customer receiving delivery the very next day. Others appreciated the sales team's willingness to work within their budget and provide a great deal.
Be the first to review Factory Mattress.
Write a Review
