Experience the Art of Custom Craftsmanship
At Architectural Staircase & Millwork, we take pride in being a leader in custom-built wood staircases, balconies, and rails. Our team of experts specializes in crafting elegant, custom-designed and constructed spiral and curved staircases that exceed our clients' expectations. We understand that every project is unique, and no project is too small for us. Whether you need a straight or angled staircase and rail package or are interested in our custom metal-work, we guarantee a lasting solution that you'll enjoy for years to come.
Our Services
We offer a wide range of services, including custom staircase designs, metal spiral staircases, balconies, fences, and gates designed to your exact specifications. Our team of experts will work closely with you to understand your vision and bring it to life. We use only the finest materials and employ the latest techniques to ensure that every project is completed to perfection.
Our custom design process begins with an on-site survey to ensure precision measurements. We then generate a CAD drawing to guarantee that what we build matches your specifications. Upon approval, we manufacture and deliver the product, providing professional installation at your site. The result is a solution tailored to fit your vision, ensuring years of enjoyment.
In addition to our staircase services, we also offer custom fencing solutions for homeowners and industries. Our fencing options include yard fences, pool fences, ornamental steel fencing, custom aluminum fencing, and gates available in aluminum ornamental, steel, and wood. We guarantee the finest construction, selection, and security to give you 100% satisfaction.
Our Commitment
At Architectural Staircase & Millwork, we are committed to providing exceptional craftsmanship, timely delivery, and reliable installation. We strive to exceed our clients' expectations and build long-term relationships. With our expertise and dedication, you can trust that your project is in good hands.
Poor Customer Service Experiences
Unreliable and Unresponsive
Both reviewers had extremely poor experiences with this company, citing unresponsiveness and a lack of follow-through on commitments.
Defective Products and Lack of Quality Control
Mary's review highlights the company's failure to provide quality products, with defective staircase treads and railings installed in her beach house. Despite promises to repair the damages, the company failed to follow through.
Unfulfilled Expectations and Ignored Communications
Matt's review details his frustrating experience with the company, where he was initially promised a quote but was subsequently ignored despite multiple attempts to follow up. The company's failure to respond to his calls and texts left him feeling disrespected and disappointed.
A Pattern of Neglect and Disregard
Both reviewers express disappointment and frustration with the company's lack of accountability and professionalism. The company's failure to respond to customer concerns and fulfill commitments has led to a breakdown of trust.
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