Empowering Individuals, Strengthening Families
At Heart and Solutions, we are a strength-based mental health counseling agency dedicated to providing individualized therapy services to individuals, couples, and families in Iowa. Our team of experienced therapists offers mental health counseling and behavioral health counseling support to adults, children, and families at our seven office locations.
Our Mission
Our mission is to provide high-quality, personalized therapy services that empower individuals to overcome mental health challenges and improve their overall well-being. We believe that every individual has the strength and resilience to overcome adversity, and our team is committed to helping them unlock their potential.
Our Services
We offer a range of therapy services, including individual therapy, couples therapy, and family therapy, as well as behavioral health intervention services (BHIS) for children ages 4-18. Our BHIS services are available in-office, in-school, and in-home, and can be accessed through telehealth counseling services by phone or computer.
Behavioral Health Intervention Services (BHIS)
Our BHIS services are designed to support children and adolescents with behavioral and emotional challenges. Our experienced therapists work closely with parents, caregivers, and educators to develop personalized intervention plans that address the unique needs of each child.
Telehealth Services
We recognize that accessing therapy services can be challenging, which is why we offer telehealth counseling services. Our telehealth services allow individuals to access therapy from the comfort of their own home, making it easier to prioritize their mental health and well-being.
Our Approach
At Heart and Solutions, we take a strength-based approach to therapy, focusing on identifying and building on an individual's strengths and resilience. Our therapists work collaboratively with clients to develop personalized treatment plans that address their unique needs and goals.
Get Started
If you or a loved one is struggling with mental health challenges, we encourage you to reach out to us. Our team is committed to providing compassionate, non-judgmental support and guidance. Take the first step towards a healthier, happier you by contacting us today.
Common Complaints and Concerns
Many reviewers have expressed concerns about the business practices of the company, citing issues with billing, payment, and scheduling. Some have reported difficulties with getting accurate information about costs and billing, while others have complained about being charged for full sessions despite only receiving partial sessions.
Problems with Staff and Management
Several reviewers have also expressed dissatisfaction with the company's management and staff, describing them as rude, money-hungry, and unprofessional. Some have reported issues with therapists being late or canceling sessions without notice, and feeling harassed for payment.
Lack of Transparency
A common theme among the negative reviews is a lack of transparency from the company, with reviewers feeling that they were not adequately informed about costs, billing, and scheduling.
Positive Experiences
On the other hand, a few reviewers have reported positive experiences with the company, praising their employers and describing them as caring and supportive.
Concerns for Veterans
One reviewer specifically warned veterans to be cautious when seeking care from the company, citing difficulties with working with Tricare insurance and a lack of transparency about costs and billing.
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