At Custom Air & Plumbing, we've been delivering quality heating, air conditioning, and plumbing services to the residents and businesses of Sarasota and Manatee counties for more than 30 years. As a locally owned and operated company, we're committed to providing our customers with exceptional service and unbeatable prices. Our reputation for honesty and integrity means everything to us, and we're proud to say that our customers have come to trust us as their go-to resource for all their HVAC and plumbing needs.
Our Services
At Custom Air & Plumbing, we offer a wide range of services designed to keep you comfortable and confident in your home or business. From air conditioning repair and installation to heating system services, duct cleaning, and indoor air quality solutions, we have the expertise and experience to meet all of your HVAC and plumbing needs.
Heating and Air Conditioning Services
Our team of certified technicians is dedicated to providing prompt, professional service that exceeds your expectations. Whether you need an immediate repair or a new system installation, we'll work with you to ensure that your heating and air conditioning needs are met. Our technicians are experts in their field, and our trucks are fully stocked with parts and supplies to minimize downtime and get you back to your normal routine as quickly as possible.
Plumbing Services
In addition to our HVAC services, Custom Air & Plumbing also offers a range of plumbing services designed to keep your home or business running smoothly. From leaky faucets to toilet installations, we've got you covered. Our experienced plumbers are equipped to handle everything from routine maintenance to emergency repairs, and we're committed to providing you with the highest level of service and customer satisfaction.
Why Choose Us?
So why choose Custom Air & Plumbing? The answer is simple: we're a locally owned and operated company with a reputation for honesty, integrity, and exceptional service. We're dedicated to providing our customers with the best possible experience, and we're committed to exceeding your expectations with every interaction. Whether you need heating, air conditioning, or plumbing services, we're the team to trust.
What Sets Us Apart
At Custom Air & Plumbing, we're proud to offer a range of services and solutions that set us apart from the competition. From our 24/7 emergency service to our flexible financing options, we're dedicated to making sure that our customers have everything they need to stay comfortable and confident in their homes or businesses.
Get Started Today
Whether you're in need of air conditioning repair, heating system installation, or plumbing services, we're the team to trust. Contact us today to schedule an appointment and experience the Custom Air & Plumbing difference for yourself.
Unprofessionalism and Poor Communication
Reviews highlight a pattern of unprofessionalism and poor communication within the company. Customers have reported instances of rudeness, lack of communication, and mismanagement. The office staff has been criticized for their social skills, and management has been accused of mistreating service staff, leading to high turnover rates.
Technician Behavior
Some reviewers have reported negative interactions with technicians, including rude behavior and a lack of respect for store policies. One technician was refusing to wear a mask in a store, despite being asked by an employee, and was reportedly nasty and had a poor attitude.
Pricing and Warranty Issues
Customers have expressed dissatisfaction with the pricing of services, including labor costs, and issues with warranty claims. In one instance, a customer was charged $603 for labor despite the part being under warranty.
Positive Experiences with Technicians
On the other hand, some reviewers have praised individual technicians for their professionalism, kindness, and expertise. Technicians such as Chad, Joe, Mark, Julio, and Mike have been mentioned by name as providing excellent service.
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