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Mission and Values
At Family Air Conditioning & Heating, Inc., we believe that comfort and efficiency in your home are paramount. We pride ourselves on providing exceptional customer service, reliable repairs, and installations of the highest quality.
Our values guide us in everything we do:
- Integrity: We uphold ethical business practices and maintain transparency in all our interactions.
- Professionalism: We are committed to sending experienced and certified technicians who are courteous, respectful, and efficient.
- Customer Focus: Your satisfaction is our highest priority. We value open communication and personalized solutions to your needs.
- Community Commitment: We are dedicated to serving our community and maintaining a high standard of living for our neighbors.
Comprehensive Services
We offer a comprehensive range of services to meet all your heating, ventilation, and air conditioning needs.
Services
- Maintenance & Service: Regular tune-ups and inspections ensure your system runs efficiently and prevents costly breakdowns.
- Repairs & Installations: We handle all makes and models of HVAC systems, from diagnosing and fixing problems to expertly installing new equipment.
- New Construction & Remodel: We collaborate with builders and contractors to design and install climate control systems for new construction and remodeling projects.
What Sets Us Apart
We go above and beyond for our clients:
- Licensed, Insured, and Certified: Our technicians are NATE-certified and trained to the highest industry standards.
- Background Checks: We conduct extensive criminal background checks for added peace of mind.
- Competitive Prices: We offer competitive rates and provide upfront pricing with no hidden fees.
- Guaranteed Work: We stand behind our repairs with a 10-year warranty on all installations.
- Customer-Centric Approach: We prioritize open communication, offer flexible scheduling, and provide personalized solutions to your specific needs.
Experience the Family Air Difference
At Family Air Conditioning & Heating, Inc., we treat your home and family like our own. We are dedicated to providing reliable, efficient, and personalized climate control solutions to enhance your comfort and peace of mind.
Overview
The reviews of Family Air Conditioning and Heating are overwhelmingly positive, with 15 out of 17 reviewers giving the company a 5-star rating. The reviewers praise the company's professionalism, honesty, and dedication to providing excellent customer service.
Positive Experiences
Many reviewers mentioned the company's prompt and reliable service, with technicians arriving on time and being knowledgeable and professional. Some reviewers also praised the company's honesty, with one reviewer stating that the company found a leak in a coil that was installed by them six months prior and took responsibility for the mistake. Several reviewers also mentioned the company's commitment to customer satisfaction, with one reviewer stating that the company went above and beyond to ensure their satisfaction.
Negative Experience
One reviewer had a negative experience with the company, stating that they were told they needed to replace a coil, but after further inspection, it was discovered that the issue was a loose nut that should have been tightened during installation. The reviewer was disappointed that they were initially asked to pay for the diagnostic fee and supplies, but was grateful that the issue was eventually resolved.
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