At Terry's Auto Repair & Towing, we are proud to be a locally-owned and operated business serving the Concord area. Our team is dedicated to providing top-notch auto repair and towing services to our customers. With years of experience and a team of fully trained, licensed, and certified technicians, we are committed to delivering high-quality services that meet the needs of our customers.
Our Story
Our journey began with a simple mission: to provide reliable and trustworthy auto repair and towing services to the people of Concord. We recognized the need for a reputable and honest service provider in the area, and we set out to fill that gap. Today, we are proud to be one of the most trusted names in the industry, with a reputation for excellence and customer satisfaction.
Our Services
We offer a comprehensive range of auto repair and towing services designed to meet the unique needs of our customers. From routine maintenance and repairs to emergency roadside assistance and towing, we have got you covered. Our services include:
- Auto repair services, including brake check-ups, oil changes, and engine repairs
- Towing services, including local and long-distance towing, flatbed towing, and heavy-duty towing
- Roadside assistance, including jump starts, tire changes, and fuel delivery
- Emergency locksmith services, including car key replacements and lockout services
Our Values
At Terry's Auto Repair & Towing, we are committed to excellence in everything we do. We believe in providing honest and transparent services, with no hidden costs or surprises. Our team is dedicated to delivering fast, reliable, and courteous service, 24 hours a day, 7 days a week. We are proud to be a part of the Concord community, and we are committed to making our city's roads safer, one vehicle at a time.
Why Choose Us?
There are many reasons why our customers choose us for their auto repair and towing needs. Here are just a few:
- Fast response times: We guarantee a 30-minute response time for all emergency services
- Competitive pricing: We offer fair and reasonable prices for all our services
- Fully licensed and certified technicians: Our team is trained and certified to deliver high-quality services
- 24/7 availability: We are always available to help, day or night
- Locally-owned and operated: We are proud to be a part of the Concord community and are committed to supporting local businesses and initiatives
Customer Testimonials
Positive Feedback
The majority of customers have had positive experiences with the auto repair shop. They praise the mechanics' expertise, fairness, and honesty. Many reviewers have given 5-star ratings, praising the shop's personal touch, fair pricing, and willingness to go the extra mile to ensure customer satisfaction.
Neutral Feedback
One reviewer mentioned that they had a poor experience with the shop, alleging that they were overcharged and not provided with clear pricing information. However, this criticism is a minority opinion, and the majority of reviewers have reported positive interactions with the shop.
Negative Feedback
One reviewer had a particularly poor experience, complaining about poor service, lack of transparency regarding pricing, and being charged more than expected. This reviewer explicitly stated that they would not recommend the shop and described the service as "horrible".
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