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At Ruben Sanchez Insurance Agency, we're dedicated to providing top-notch insurance services to individuals, families, and businesses in Miami Lakes, FL, and surrounding areas. As a State Farm agent since 1988, our mission is to help our clients create a personalized price plan that protects what's important to them.
Our Services
We offer a wide range of insurance products, including auto, home, renters, personal articles, business, and life insurance. Our team is committed to helping you choose the right coverage options that fit your needs and budget. With our expertise and personalized approach, you can rest assured that you're protected from the unexpected.
Auto Insurance
Get auto insurance that fits your needs with State Farm, the largest auto insurance provider in the U.S. We offer collision and comprehensive coverage, rental and rideshare insurance, and more. Combine your auto and home policies for even more savings.
Recreational Vehicles
Protect your recreational vehicles, including motorcycles, motorhomes, camping trailers, boats, and off-road vehicles, with quality coverage designed specifically for these unique vehicles.
Homeowners Insurance
Protect your largest investment with State Farm Homeowners Insurance, which covers your home and personal property from unexpected events. We'll help you get started with a homeowners insurance online quote.
Renters Insurance
Renters insurance covers your personal property, even when you're away from home. Get a renters insurance quote today and protect your valuables.
Personal Articles
Insure your most valuable items, such as collectibles, jewelry, sports equipment, and more, with a Personal Articles Policy that provides worldwide coverage.
Business Insurance
Get smart options for business insurance, including business owners policies, commercial auto policies, individual health policies, and workers' compensation. Our agents will help you develop a plan for continued financial security.
Life Insurance
Help secure your family's future with a term, whole, or universal life policy. We have policies to fit nearly every need and budget, including Guaranteed Issue Final Expense insurance.
Our Team
As a State Farm agent since 1988, Ruben Sanchez is dedicated to providing exceptional customer service and personalized insurance solutions. Our team is proud to serve Miami Dade and Broward counties, and we're members of the Miami Lakes Chamber of Commerce.
Issues with Customer Service
The reviews highlight several instances of poor customer service, with customers expressing frustration and disappointment with the agency. Lack of Responsiveness is a common theme, with customers feeling ignored or dismissed. For example, Josie Soos reports being refused a callback and having her insurance transferred to a new state, while Cloudscoins' experience involves misunderstandings and miscommunications about signed forms.
Inefficient Organization
The reviews also suggest Inefficient Processes, with customers encountering issues with paperwork, billing, and communication. Anabel Fuentes' office is criticized for leaving customers in limbo, as seen in Cloudscoins' review. Similarly, Damian Pedrosa's mother was Disrespected on the phone, highlighting poor communication and professionalism.
Positive Experiences
On the other hand, Al Caraballo and Ivan Lambert share positive experiences with the agency, praising the Great Service and Professionalism they've received. Ivan Lambert also mentions the agency's Organization and Knowledgeability.
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