Providing Access to High Quality Healthcare, Close to Home
Our Story
West Cecil Health Center (WCHC) has a rich history that dates back to the early days of healthcare in our community. Our journey began as a grassroots movement started by the Conowingo Lions Club, a group of dedicated individuals who believed that every person deserves access to quality healthcare. They worked tirelessly to establish a health center that could provide affordable and compassionate care to the underserved communities in Cecil County, Harford County, and southern Pennsylvania.
Our Mission
At WCHC, our mission is to provide personalized, accessible, and reliable care to our community. We strive to create a healthcare environment that is warm, welcoming, and dedicated to meeting the unique needs of each individual. We believe that everyone deserves the best possible care, regardless of their background, income, or health status.
Our Values
At the heart of our organization are the values that guide our actions and decisions. We believe in:
- Compassion: We treat each other and our patients with dignity, respect, and empathy.
- Creativity: We continuously seek innovative solutions to improve our services and better serve our community.
- Equitable Access: We work hard to remove obstacles and ensure that our services are accessible, affordable, and adaptable to meet the diverse needs of our community.
- Gratitude: We are thankful for our patients who trust us with their health and grateful for our employees who share our commitment to whole-person care.
- Quality: We are passionate about providing outstanding service to our patients and to each other.
Our Services
At WCHC, we offer a range of comprehensive services designed to meet the diverse healthcare needs of our community. Our services include:
- Primary Care: We provide full-spectrum primary care services, including routine check-ups, chronic disease management, and preventive care.
- Behavioral Health: Our team of licensed professionals offers counseling and therapy services to address mental health and substance abuse issues.
- Dental Care: We provide routine dental check-ups, fillings, and other dental care services.
- Women's Health: Our center offers gynecology services, including routine check-ups, health education, and family planning.
- Pediatrics: We provide pediatric care services, including routine check-ups, well-child visits, and preventive care.
- Vision Services: Our optometry services include eye exams, glasses, and contact lenses.
- COVID Vaccines: We offer COVID-19 vaccines and boosters to protect our community from this global pandemic.
Get Involved
At WCHC, we believe that everyone has a role to play in creating a healthier community. We encourage you to get involved by:
- Scheduling an appointment: Book an appointment with one of our healthcare providers to receive personalized care.
- Volunteering: Join our team of dedicated volunteers who help us deliver exceptional care to our patients.
- Donating: Support our mission by making a donation to WCHC or participating in our fundraising events.
Our Locations
We have two convenient locations to serve our community:
- Conowingo: 49 Rock Springs Road, P.O. Box 99, Conowingo, MD 21918
- Beacon Health Center: 253 Lewis Lane, Suite 202, Havre de Grace, MD 21078
Office Practices and Procedures
Some reviewers were dissatisfied with the office practices and procedures at West Cecil Health Center. They mentioned that the center would only see patients for one issue per visit, and if they had multiple concerns, they would need to make another appointment. Additionally, some reviewers reported being billed incorrectly and experiencing long wait times.
Staff and Communication
Some reviewers were unhappy with the staff and communication at the health center. They mentioned that the staff was rude, unhelpful, and unresponsive to their concerns. One reviewer reported being hung up on by a staff member.
Patient Care and Experience
On the other hand, some reviewers were very pleased with the patient care and experience at West Cecil Health Center. They mentioned that the medical staff was caring, attentive, and listened to their concerns. They also appreciated the modern and clean facilities.
Prescription Refills and Billing
Some reviewers were frustrated with the process for prescription refills and billing at the health center. They mentioned that it was difficult to get prescriptions refilled, and that they were billed incorrectly.
Dental Office
One reviewer was unhappy with the dental office at West Cecil Health Center, mentioning that they were treated like new patients despite being existing patients, and that they were given the runaround.
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