FAIR PRICES AND PORTIONS FOR THE WHOLE FAMILY!
At Kokoro Health & Wellness, we believe that the key to achieving optimal health and wellness lies in connecting the heart, body, mind, and spirit. Our team of experienced healthcare providers is dedicated to providing comprehensive services that support and foster the health of our patients. Founded in 2018 in Dallas, Texas, we have quickly become a premier primary care practice in the region.
Our Approach to Medicine
Our approach to medicine is centered on delivering patient-centered care that is both evidence-based and compassionate. Our providers take the time to listen to our patients, understanding their unique needs and concerns. We believe that each patient is an individual with their own unique story, and we strive to connect with them on a personal level.
Services Offered
At Kokoro Health & Wellness, we offer a wide range of services designed to promote overall health and wellness. Our services include:
- Primary Care: Our providers offer routine check-ups, chronic disease management, and preventive care to help patients maintain optimal health.
- Massage Therapy: Our certified massage therapists provide therapeutic massages to ease tension, improve circulation, and promote relaxation.
- Telehealth: We offer virtual consultations and remote monitoring to make it easier for patients to access our services.
- Chronic Disease Management: Our team of healthcare providers specializes in managing chronic conditions such as diabetes, arthritis, high blood pressure, and more.
- Rehabilitation Medicine: Our providers work with patients to develop personalized exercise programs and injury rehabilitation plans.
- Skin Care: We offer minor skin procedures and treatments for skin conditions such as acne, eczema, and psoriasis.
Our Providers
Our team of healthcare providers is led by Ronald Lester, MD, a board-certified internist and family medicine specialist. Dr. Lester has over 23 years of experience in the medical field and is dedicated to providing exceptional care to his patients. We also have HanhDung Nguyen, DO, a kindhearted primary care doctor in family practice.
Insurance and Billing
We accept a wide range of insurance plans and are happy to discuss payment options with our patients. We understand that health insurance can be complicated, so please don't hesitate to ask us any questions you may have.
Get in Touch
We are committed to providing exceptional care to our patients and would be delighted to welcome you to our practice. If you have any questions or would like to schedule an appointment, please don't hesitate to contact us.
Patient Experience
The reviewers share their mixed experiences with Kokoro Health and Wellness. Some reviews are positive, while others are negative.
Communication Issues
Multiple reviewers express frustration with the office's communication. They report difficulty reaching staff, including leaving messages that go unreturned. Raquel Encizo-Aguirre mentions that she couldn't get in touch with anyone to discuss her test results, and Toyyibat Azeez had to visit the office in person after waiting several weeks for a phone call back.
Appointment Scheduling and Cancellations
Anh Tran's appointment was canceled, and she was left with unfulfilled prescriptions. Noureddine Abed's appointment was also canceled, and he didn't receive his medication refills in a timely manner.
Positive Comments
On the other hand, some reviewers have had positive experiences. G. H. praises the office staff's professionalism and politeness. Jeff Hornberger appreciated the helpful front office staff, courteous nursing staff, and Dr. Nguyen's bedside manner. Mackenzie Johnson mentions a pleasant experience with the MA who took him back to the exam room, but their overall experience was negative.
Negative Comments
Reviewers express disappointment and frustration with the office's handling of medication refills, patient care, and communication. They highlight poor communication, missed appointments, and lengthy wait times.
Quality of Care
Some reviewers question the quality of care, citing instances of medication refills being delayed or not fulfilled at all. Toyyibat Azeez had to walk in to request a refill and speak with the office manager, only to be told the manager was unavailable.
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