Your vehicle is in excellent hands at Tom's Auto Repair. Learn More
Tom's Auto Repair is a family-owned and operated auto repair shop that has been serving the Deland, FL, Orange City, FL, De Leon Springs, FL, and surrounding areas for over 33 years. Our team of ASE-certified technicians is dedicated to providing high-quality auto repair services, using state-of-the-art diagnostic equipment and top-notch parts. We are proud to be a NAPA AutoCare Center, ensuring that our work is backed by a nationwide warranty for your peace of mind.
Comprehensive Auto Repair Services
At Tom's Auto Repair, we offer a wide range of auto repair services to keep your vehicle running smoothly and safely. Our services include:
- A/C repair and maintenance
- Battery replacement
- Brake repair and maintenance
- Cooling system services
- Engine diagnostics and repairs
- Electrical and electronic systems repair
- Suspension and steering repair
- Exhaust system repair
- And much more!
Whether your vehicle needs routine maintenance or major repairs, our experienced technicians have the expertise to get the job done right.
NAPA AutoCare Center Benefits
As a NAPA AutoCare Center, Tom's Auto Repair offers several benefits, including:
- Nationwide Peace of Mind Warranty: Our qualifying services are covered by the NAPA Peace of Mind Warranty, which provides 24-month/24,000-mile coverage. If you use the NAPA EasyPay Credit Card, your coverage extends to 36-months/36,000 miles.
- High-Quality Parts: We use only the highest-quality parts to ensure that your vehicle receives the best care possible.
- Continuous Training: Our technicians undergo continuous training to stay up-to-date on the latest repair practices and technologies.
- Friendly Customer Service: We pride ourselves on our customer service and are committed to ensuring that every customer has a positive experience.
Visit Tom's Auto Repair Today!
If you're looking for a trusted and reliable auto repair shop in the Deland, FL, area, look no further than Tom's Auto Repair. We invite you to stop by our shop at 211 W. Rich Ave DeLand Fl or give us a call at (386) 734-4959 to schedule an appointment. Our hours of operation are Monday through Friday, 8:00 AM to 5:00 PM. We look forward to serving you and keeping you safely on the road!
Quality of Work
Many reviewers praised the quality of work done by Tom's Auto Repair, citing accurate diagnoses, excellent repairs, and quick turnaround times. Reviewers appreciated the thoroughness of the staff, who took the time to explain the problems with their vehicles and provided reasonable estimates. The shop's attention to detail and commitment to quality were highlighted by several reviewers, who praised the work done on their vehicles.
Customer Service
The customer service at Tom's Auto Repair was also widely praised. Reviewers appreciated the professionalism and friendliness of the staff, who were described as "amazing, " "awesome, " and "friendly." Several reviewers noted that the staff took the time to explain the work being done and answered any questions they had.
Negative Experiences
However, not all reviews were positive. A few reviewers had negative experiences with the shop, citing high prices, dishonesty, and poor customer service. Reviewers described feeling taken advantage of, with some reporting that they were quoted one price only to be charged a higher amount for the repairs. Some reviewers also expressed frustration with the shop's communication style, reporting that staff members were rude or unhelpful.
Accusations of Fraud
One reviewer accused Tom's Auto Repair of being "fraudsters" who were trying to make a quick buck through dishonest service. The reviewer reported being quoted a higher price for the repairs and feeling taken advantage of. Another reviewer described feeling like they had been ripped off after being charged for work they did not agree to.
Comparisons to Other Mechanics
Several reviewers compared Tom's Auto Repair to other mechanics in the area, with some concluding that the shop was the best or worst they had dealt with. A few reviewers praised the shop for being more transparent and honest than other mechanics, while others criticized the shop for being overpriced or dishonest.
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