Empowering investors to thrive in a dynamic market environment
At Matos Towing & Recovery, we're proud to be the leading heavy-duty towing and recovery service in Reading, PA. With over 20 years of experience, we've established ourselves as a trustworthy and affordable partner for all your towing and recovery needs. Our team of experts is dedicated to providing top-notch services that meet the highest standards of quality and customer satisfaction.
Our Services
As a full-service towing and recovery company, we offer a wide range of services designed to meet the unique needs of our clients. From light-duty towing to heavy-duty recovery, we have the equipment and expertise to handle even the most complex jobs. Our services include:
- 24-Hour Towing Service
- Light-Duty Towing
- Medium-Duty Towing
- Heavy-Duty Towing
- 18-Wheeler Towing
- Big Rig Towing
- Big Truck Towing
- High-End Vehicle Towing
- Long Distance Towing
- Junk Car Removal
- Winch-Outs
- Accident Recovery
- Equipment Transportation
- Load Shifts
- Commercial Truck Towing
- Fleet Towing
- Roadside Assistance
- Mobile Mechanic
- General Auto Repair
- Used Auto Parts
- Police Impound
- Auctions
- Used Car Dealer
Our Mission
At Matos Towing & Recovery, our mission is to provide exceptional towing and recovery services that exceed our clients' expectations. We strive to build long-term relationships with our customers by delivering timely, friendly, and professional services at competitive prices. Our goal is to be the go-to emergency auto service provider in Reading, PA, and the surrounding areas.
Our Values
At Matos Towing & Recovery, we're committed to operating with integrity, honesty, and transparency. We prioritize high-quality customer service, timely responses, and effective solutions to meet our clients' unique needs. Our team of experts is dedicated to providing unparalleled towing and recovery services that meet the highest standards of quality and customer satisfaction.
Towing and Repair Services
Unprofessional Management and Customer Service
The manager of Matos Towing has been accused of having a terrible attitude, being unprofessional, and uncooperative. Customers have reported being yelled at, ignored, and dismissed by the manager. There have been instances where the manager has refused to accept payment methods, leading to disputes with customers.
Improper Towing Practices
Some customers have reported that Matos Towing has towed their vehicles without proper authorization, and in some cases, has damaged the vehicles during the towing process. There have also been allegations of Matos Towing taking advantage of customers by charging exorbitant fees for their services.
Slow Service and Long Wait Times
Some customers have reported slow service and long wait times when dealing with Matos Towing. This has led to frustration and annoyance among customers who are already experiencing stressful situations with their vehicles.
Positive Experiences
Despite the negative experiences, some customers have reported positive interactions with Matos Towing. They have praised the professionalism and kindness of certain drivers and staff members, who have gone above and beyond to assist them. These customers have reported prompt and courteous service, and have expressed appreciation for the help they received.
State Inspection Services
Matos Towing also offers state inspection services, which have received mixed reviews. Some customers have reported quick and efficient service, while others have experienced longer wait times and poor customer service.
Be the first to review Matos Towing & Recovery-Heavy Duty Towing.
Write a Review
