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Empire Auto Glass has been a trusted name in the auto glass repair and replacement industry for over 12 years. With a nationwide presence and a strong reputation for customer satisfaction, we have earned the distinction of being rated number one for customer satisfaction in the Auto Glass industry. Our team of experts has a deep understanding of the auto glass industry and is dedicated to providing exceptional service to our customers.
Our Mission
At Empire Auto Glass, our mission is simple: to provide our customers with the highest level of service, quality, and value. We believe that every customer deserves a hassle-free experience, which is why we strive to make the process of repairing or replacing auto glass as easy and seamless as possible. We take pride in our commitment to customer satisfaction and are dedicated to ensuring that every customer has a positive experience with our company.
Our Services
Empire Auto Glass offers a wide range of services to meet the needs of our customers. Whether you need a simple repair or a complete replacement, we have the expertise and resources to get the job done right. Some of the services we offer include:
Auto Glass Repair
We understand that not all auto glass damage requires replacement. In many cases, a simple repair can restore the original quality of the glass. Our team of certified technicians uses state-of-the-art equipment and techniques to repair cracks, chips, and other minor damage to auto glass.
Auto Glass Replacement
In the event that a repair is not possible, we offer a complete replacement service. Our experienced technicians will remove the old glass and install a brand new one, guaranteeing a perfect fit and finish.
Mobile Auto Glass Repair
We understand that time is valuable, which is why we offer a mobile auto glass repair service. Our technicians will come to you, anywhere you are, to perform the repair. This service is perfect for busy professionals, students, or anyone who wants the convenience of having the service come to them.
Fleet Commercial Services
We also offer specialized services for fleet owners and commercial customers. Our team is experienced in working with large fleets and can provide customized solutions to meet the specific needs of your business.
Why Choose Empire Auto Glass
At Empire Auto Glass, we pride ourselves on our commitment to customer satisfaction, quality, and value. Here are just a few reasons why you should choose us:
Lifetime Warranty
We stand behind our work and offer a lifetime warranty on all glass leakage and workmanship.
Free Mobile Service
We will come to you, anywhere you are, to perform the repair or replacement.
Daily Discounts
We offer daily discounts and promotions to make our services more affordable.
Certified Technicians
Our technicians are certified and have the expertise and experience to get the job done right.
Beacon Summary
We believe that honesty and integrity are essential to building strong relationships with our customers. At Empire Auto Glass, we are dedicated to providing exceptional service, quality, and value to every customer. We take pride in our commitment to customer satisfaction and are dedicated to ensuring that every customer has a positive experience with our company.
Overall Experience
The reviews of Empire Auto Glass are mixed, with some customers having excellent experiences and others having terrible ones.
Positive Experiences
Many customers praised Empire Auto Glass for their prompt and responsive service, good prices, and quality work. Some customers appreciated the company's ability to accommodate urgent requests and same-day appointments. The technicians were often described as polite and courteous.
Negative Experiences
On the other hand, some customers had horrific experiences with Empire Auto Glass. They reported being lied to, having their calls ignored, and receiving incorrect or defective products. Some customers felt that the company was dishonest and unprofessional, with one reviewer even stating that the owner was a "bad person" who conducted "dishonest business."
Common Issues
Some common issues mentioned by dissatisfied customers include:
- Lack of communication: Several customers reported that their calls were not returned or that they were given incorrect information.
- Incorrect products: Some customers received the wrong products or defective glass, which caused further issues.
- Unprofessional behavior: A few customers encountered rude or unprofessional behavior from the company's representatives.
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