Pro Touch Auto LLC, a locally owned and operated auto repair shop in Fayetteville, has been serving the community for over decades. We pride ourselves on our unwavering commitment to quality workmanship, exceptional customer service, and fostering a welcoming, family-oriented atmosphere for every visitor.
Our Expertise
Our team of certified technicians boasts over 30 years of combined experience, enabling us to handle a diverse range of automotive issues with expertise. We offer comprehensive services covering:
- Lube & Oil: Routine maintenance to keep your engine running smoothly.
- Engine & Repair: Repairing and maintaining all engine components to ensure optimal performance.
- Electrical Systems: Diagnosing and fixing electrical issues, including battery problems, electrical component failures, and wiring issues.
- Smog/Emissions & Exhaust: Ensuring your vehicle meets emission standards and tailored exhaust system repairs.
- A/C Tune-Ups: Maintaining your cooling and ventilation system for consistent temperature and air flow.
- Suspension & Brakes: Addressing suspension problems, ensuring proper tire alignment, and enhancing braking performance.
Customer-Focused Approach
At Pro Touch Auto, we believe in forming lasting relationships with our clients. We prioritize clear communication, providing detailed updates on the progress of your repairs and estimated completion times. Our technicians take the time to explain every job thoroughly and provide you with an accurate cost estimate before proceeding.
Highlights of our Customer-Centric Approach
- Free online maintenance schedules: Get timely reminders for necessary services.
- Friendly and responsive staff: We're passionate about providing exceptional customer service.
- Comprehensive warranties: Our repairs come with a 24,000-mile/24-month warranty for added peace of mind.
- Roadside assistance: Access to valuable roadside assistance services are included with every repair.
Our Values
Pro Touch Auto is guided by the following values:
- Integrity: We uphold honest and open communication, ensuring transparency in our billing and repair processes.
- Quality: We use only top-quality parts and adhere to the highest industry standards.
- Customer Focus: We prioritize your needs and concerns, offering personalized attention and guidance.
- Community: We actively support and engage with our local community.
Customer Experience
The reviews highlight a mixed bag of experiences at Pro Touch Auto, with some customers expressing satisfaction with the service, while others shared negative encounters.
Positive Feedback
Many reviewers praised the exceptional customer service, friendly and professional staff, and efficient repair work. Some specific mentions include:
- Caila's incredible communication and customer service
- Connie's and Kayla's helpfulness in getting Car Shield to cover parts and prioritizing repairs
- Justin's (owner) explanation of repairs and reasonable pricing
- Mike's (mechanic) great work
Negative Feedback
On the other hand, some customers reported negative experiences, including:
- Nicole Kennedy's car being damaged while in their care, with scratches and uneven hood
- Cee Dee's power steering belt and alternator bracket being left loose, and being charged top dollar for poor work
- Chantel Williams' experience of being price-gouged, lied to about repair times, and having the same issue not fixed
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