Compassionate Care During Life's Most Difficult Times
CoverWallet exists to empower small businesses with the customized insurance protection they need to thrive. We believe in simplifying the process of securing vital coverage without complication or jargon.
Our Approach
We understand that every business is unique, with its own individual needs and vulnerabilities. That's why we take a personalized approach to understanding your business and identifying the right coverage options for you. We shop around from leading insurance carriers to secure competitive rates and ensure you get the protection you need without overpaying.
What We Offer
- Comprehensive Insurance Solutions: We offer a wide range of business insurance products including General Liability, Workers Compensation, Commercial Auto, Professional Liability, Business Owners Policy (BOP) and Cyber Liability.
- Customizable Coverage: Our knowledgeable advisors will work with you to understand your specific needs and tailor a plan that fits your unique business.
- Digital Convenience: Our online platform and mobile app allow you to conveniently manage your policies, access certificates, file claims, and track your payments from anywhere, anytime.
- Expert Guidance: Our team of experienced professionals is available to answer your questions, address your concerns, and guide you through the insurance selection and claims process.
Who We Insure
We proudly serve diverse businesses across industries including:
- Transportation & Logistics: Trucking companies, logistics providers, fleet operators
- Food & Accommodation: Restaurants, hotels, caterers, hospitality businesses
- Contractors & Consultants: General contractors, electricians, plumbers, consultants
- Retail & E-commerce: Online businesses, retailers, manufacturers
Why Choose CoverWallet?
- Transparency: We provide clear and concise information about our insurance plans and pricing, so you can make an informed decision.
- Accessibility: We prioritize customer service and offer responsive communication, personalized support, and exceptional guidance throughout the process.
- Value: We believe in offering competitive rates and ensuring you get the coverage you need to protect your business without breaking the bank.
Get a Quote Today
Protecting your business should be simple. Get a free, no-obligation quote online in minutes and find the peace of mind you need to focus on running your business.
Customer Service Issues
The majority of reviewers expressed frustration with CoverWallet's customer service. They reported long wait times, unreturned calls and emails, and unhelpful representatives. Some reviewers mentioned being transferred to multiple representatives without resolution, while others were promised callbacks that never came.
Agent Performance
A few reviewers praised their individual agents, citing them as knowledgeable, helpful, and responsive. However, these positive experiences were often overshadowed by the company's overall customer service issues.
Praise for Specific Representatives
A few reviewers singled out specific representatives, such as Susan Pearce and Justin, who went above and beyond to help them with their insurance needs.
Difficulty with Policy Changes and Cancellations
Several reviewers reported difficulty when trying to make changes to their policies or cancel their coverage. They often experienced delays, unreturned calls, and unhelpful representatives.
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