A Trusted Name in Knoxville's Heating & Air
Rocky Top HVAC is a locally owned and operated heating, air conditioning, and indoor air quality company serving Knoxville and the surrounding areas. With over a decade of experience, we've become the most trusted name in the region for reliable, efficient, and personalized HVAC service.
Our Mission: Comfort & Expertise
Our team of highly trained and certified technicians is dedicated to providing exceptional customer service, reliable repairs, and innovative solutions to keep your home comfortable all year round. We prioritize:
- Customer satisfaction: Our commitment to your satisfaction is unwavering. We offer a lifetime repair warranty and stand behind our work with a 100% satisfaction guarantee.
- Expertise: Our technicians are NATE-certified and possess extensive experience in all aspects of heating, air conditioning, and indoor air quality.
- Integrity: We are committed to transparency and honest pricing.
The Rocky Top HVAC Difference
We offer a comprehensive range of services, including:
**Heating
- Repair and installation of furnaces, boilers, and heat pumps
- Comprehensive tune-ups and preventive maintenance
- Emergency repair services
Air Conditioning
- Repair and installation of air conditioners, heat pumps, and ductless systems
- Efficient cooling solutions for Knoxville's summers
- Comprehensive diagnostics and troubleshooting
Indoor Air Quality
- Air duct cleaning and purification
- HEPA filtration systems for cleaner air
- Consultation on improving ventilation and reducing allergens
Beyond the Services
At Rocky Top HVAC, we believe in fostering strong relationships with our customers. We prioritize clear communication, offer flexible scheduling options, and provide personalized recommendations to fit your unique needs.
Why Choose Rocky Top HVAC?
- Locally owned and operated with over 150 years of combined experience
- Lifetime repair warranty on all services
- 100% customer satisfaction guarantee
- Certified and experienced technicians
- Convenient scheduling and online services
- Affordable and transparent pricing
Overall Experience
The overall experience with Rocky Top Air has been overwhelmingly positive. The majority of customers have praised the company's technicians for being knowledgeable, courteous, and professional. Many reviewers have appreciated the company's prompt and efficient service, with some even mentioning that the technicians went above and beyond to ensure their HVAC systems were functioning properly.
Technician Performance
The technicians at Rocky Top Air have received high praise for their exceptional service. Many reviewers have mentioned specific technicians, such as Tim, Scott, Jamal, Travis, and Corbin, who have provided outstanding service, explained the issues clearly, and offered helpful advice.
Customer Service
The customer service at Rocky Top Air has also been commended for being responsive and helpful. The scheduling team has been praised for being efficient, and the company's willingness to work with customers to resolve issues promptly has been appreciated.
Issues with Scheduling and Installation
While most customers have had a positive experience with Rocky Top Air, a few reviewers have mentioned issues with scheduling and installation. One customer mentioned that the scheduling team could use some improvement, and another customer had an issue with the installation crew, but the company rectified the problem promptly.
Negative Experiences
Only two reviewers had a negative experience with Rocky Top Air. One customer had a system installed incorrectly, and the owner failed to address the issue. Another customer had an issue with the installation of a Trane package unit and was unhappy with the service.
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