The Vision
The Fulton Group is a passionate and professional property management company dedicated to elevating the rental experience in Grand Rapids, Michigan. We curate a diverse collection of high-quality rental homes across the city, offering residents a curated living experience. Our dedicated team is committed to providing exceptional customer service, ensuring a seamless and enjoyable tenant journey from discovery to move-in and beyond.
Our Expertise
Our experienced team understands the unique challenges and aspirations of both tenants and landlords. We leverage our extensive knowledge of the local market to:
- Connect tenants with ideal properties: We meticulously match tenants with properties that align with their needs, preferences, and budgets.
- Simplify the rental process: Our streamlined application and leasing procedures ensure a smooth and efficient experience from inquiry to move-in.
- Ensure timely communication: We prioritize clear and consistent communication with both tenants and landlords, addressing inquiries promptly and professionally.
- Manage properties with meticulous care: We implement comprehensive maintenance and inspection protocols to maintain the highest standards for our properties.
What Sets Us Apart
At The Fulton Group, we go beyond simply managing properties. We treat each resident as an individual and prioritize their well-being and satisfaction. We offer:
- Responsive and dedicated customer support: Our responsive team is always available to address tenant needs and concerns.
- Transparent and clear communication: We provide regular updates and clear explanations throughout the rental process.
- Focused on community: We actively contribute to the vibrant Grand Rapids community and support local businesses.
Our Commitment
The Fulton Group is driven by a genuine desire to foster meaningful connections and foster a sense of community. We believe in building lasting relationships with our tenants, landlords, and the Grand Rapids community. We are committed to providing an exceptional rental experience that exceeds expectations.
Overall Experience
The reviews for Fulton Group are overwhelmingly positive, with several authors praising their exceptional treatment, open communication, and excellent maintenance service. However, there are also some negative comments that highlight issues with customer service and maintenance response.
Communication and Customer Service
Many reviewers praise the friendly and professional staff at Fulton Group, including Shannon, Hannah, Olivia, and Jess. They highlight the ease of communication, whether it's through phone calls, email, or online portals. The staff is described as responsive, helpful, and kind, making the leasing and maintenance process smooth and stress-free.
Maintenance and Repair
The maintenance team is consistently praised for their prompt and thorough service. Authors mention that maintenance requests are usually attended to within a day or two, and the team is described as knowledgeable and professional.
Issues and Concerns
However, there are a few authors who express disappointment with their experience. Zhaawan Sprague reports a long-standing issue with water damage and mold, which was not addressed in a timely manner. Nathan B. describes a poor experience with poor communication, belittling behavior from an operations manager, and lack of urgency in addressing serious issues.
Conclusion
Fulton Group has an impressive overall rating, with many authors praising their exceptional service, communication, and maintenance. However, there are some areas for improvement, particularly in addressing customer concerns and maintenance response times.
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