Let's Get You Comfortable!
At Thompson & Thompson Service Group and Comfort Air, we are dedicated to providing top-notch HVAC services to our valued customers in Savannah and the surrounding areas. Our mission is to ensure your home or commercial building is comfortable year-round, and we achieve this by offering a wide range of services, from AC repair and installation to heating services and indoor air quality solutions.
Our Story
With over 40 years of experience, we have built a reputation for excellence in the HVAC industry. Our team of highly trained technicians, backed by a large pool of skilled professionals, is committed to providing fast, reliable, and affordable services to meet the unique needs of our customers. We take pride in our 3K+ Five Star Google Reviews, which is a testament to our dedication to customer satisfaction.
Our Services
We offer a comprehensive range of services to cater to the diverse needs of our customers. Our AC services include repair, installation, and maintenance, as well as duct cleaning and installation. Our heating services encompass furnace repair and maintenance, furnace installation and replacement, heat pump repair and maintenance, heat pump installation and replacement, and heater repair and maintenance. Additionally, we provide indoor air quality solutions to ensure a healthy and comfortable indoor environment.
Our Commitment
At Thompson & Thompson Service Group and Comfort Air, we are committed to empowering our customers with information and resources to take care of their HVAC systems. We believe that educating our customers is essential to prolonging the lifespan of their systems and ensuring optimal performance. Our blog is a valuable resource, offering helpful tips, DIY maintenance advice, and insightful articles on various topics related to HVAC systems.
Why Choose Us?
With Thompson & Thompson Service Group and Comfort Air, you can rest assured that your comfort is our top priority. We offer free estimates for any system installation, 24-hour assistance for emergency situations, and preventative maintenance agreements to ensure your HVAC system runs smoothly and efficiently. Our experienced technicians are highly trained experts in a variety of HVAC services, and we are committed to providing top-notch services that meet the highest standards of quality and reliability.
Customer Service Issues
The office manager, Madison, was criticized for being rude and condescending. A customer had a poor experience with Madison, who failed to provide updates on a delayed appointment and accused the customer of complaining.
Punctuality and Timeliness
A customer was disappointed with the lack of updates on a delayed appointment, which caused inconvenience and frustration.
Professionalism and Courtesy
Technicians like Jonathan, Shaun, Chris, and Logan were praised for their professionalism, honesty, and courteousness.
Quality of Service
The company received high praise for their prompt and efficient service. Many customers appreciated the thorough explanations provided by the technicians and the quality of work performed.
Communication
Effective communication was a highlight of the company's service. Customers appreciated the prompt responses to their concerns and the clear explanations provided by the technicians.
Technician Praise
Several technicians received positive reviews, including Jonathan, Shaun, Chris, Logan, Robbie, and others, who were commended for their professionalism, knowledge, and courtesy.
Office Staff
The office staff, including Renee and Cynthia, were praised for their excellent scheduling and assistance with customers' needs.
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