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At Pipe Doctor, we pride ourselves on being a family-owned and operated business that has been serving the Toledo, Northwest Ohio, and Southeast Michigan areas for generations. Our team of expert plumbers, HVAC technicians, and customer service representatives are dedicated to providing exceptional service, unwavering quality, and unparalleled customer satisfaction.
Our Story
Pipe Doctor was founded on a simple principle: to provide exceptional plumbing, heating, and cooling services to our community. Our owner, Eric R. Wagner, is a fourth-generation master licensed plumber who has built a reputation for excellence, honesty, and integrity. With years of experience in the industry, Eric has assembled a team of highly skilled technicians who share his vision of delivering top-notch service, every time.
Our Services
At Pipe Doctor, we offer a comprehensive range of services designed to meet the unique needs of residential and commercial clients. From plumbing repairs and installations to heating and cooling solutions, our experts are equipped to handle it all. Whether you're dealing with a leaky faucet, a blocked drain, or a faulty boiler, we're just a phone call away. Our services include:
- Residential Plumbing: 24-hour emergency service, drain cleaning, sewer lines, sanitary storm separation, sump pumps, backflow installation and testing, gas line services, hot water heaters, renovation, and gas fireplace services.
- Commercial Plumbing: Boilers, sewage and sump pumps, hot water heaters, generators, and more.
- Heating and Cooling: Boiler installation, repair, and maintenance, ductless mini-split systems, and HVAC services.
Why Choose Pipe Doctor?
At Pipe Doctor, we're more than just a plumbing company - we're a team of dedicated professionals who care about our customers, our community, and the environment. Here are just a few reasons why you should choose us:
- Unmatched customer service: Our customer-centric approach means you'll always receive prompt, courteous, and knowledgeable assistance.
- Expert technicians: Our team of master licensed plumbers, HVAC technicians, and NATE-certified professionals are trained to solve even the toughest problems.
- State-of-the-art technology: We invest in the latest equipment and technology to ensure efficient, eco-friendly, and cost-effective solutions.
- Unbeatable warranties: We stand behind our work with industry-leading warranties that give you peace of mind.
Code of Ethics
At Pipe Doctor, we're committed to upholding the highest standards of ethics, integrity, and professionalism. We promise to:
- Provide honest, fair, and transparent pricing
- Offer expert advice and guidance
- Treat each customer with respect and courtesy
- Maintain a clean, safe, and organized work environment
- Continuously improve our skills and knowledge
Get in Touch
Ready to experience the Pipe Doctor difference? Contact us today to schedule a service, request a quote, or learn more about our services.
Positive Reviews
The majority of customers had a positive experience with Pipe Doctor, praising their professionalism, knowledge, and follow-through. Many reviewers appreciated the company's ability to diagnose and fix plumbing problems efficiently, often going above and beyond to ensure customer satisfaction.
Key Strengths
- Professional and knowledgeable technicians
- Quick response times and efficient service
- Clear and concise communication from office staff and technicians
- Ability to diagnose and fix complex plumbing problems
- Follow-through and commitment to customer satisfaction
Negative Reviews
A smaller number of customers had a negative experience with Pipe Doctor, citing issues with pricing, communication, and the quality of work. Some reviewers felt that the company was overpriced, and that they did not provide satisfactory solutions to their plumbing problems.
Key Weaknesses
- Overpricing and surprise fees
- Poor communication and lack of transparency
- Inconsistent quality of work and lack of expertise
- Failure to diagnose and fix plumbing problems effectively
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