At Altura, we're passionate about providing a unique living experience that combines comfort, style, and luxury. Our community in Petaluma, CA offers modern apartment homes with extravagant amenities that cater to your every need.
Our Story
Founded on the principles of quality, elegance, and community, Altura sets a new standard for apartment living in Sonoma County. Our team is dedicated to providing exceptional service, ensuring that every resident feels at home.
Our Services
As a resident of Altura, you'll enjoy a range of amenities and services designed to enhance your lifestyle. From our 4,000-square-foot community lounge to our state-of-the-art fitness center, we've thought of everything to make your living experience truly unforgettable. Our pet-friendly and smoke-free environment ensures a comfortable living space for all residents.
Our Mission
At Altura, our mission is to provide a luxurious and comfortable living environment that exceeds your expectations. We strive to build a community that's not just a place to live, but a place to thrive. Our commitment to excellence and customer satisfaction is unwavering, and we're dedicated to making Altura the best place to call home.
Our Community
Located in the heart of Sonoma County, Altura is surrounded by the beauty of California's wine country. Our residents enjoy easy access to a selection of dining, shopping, and entertainment options, as well as proximity to local wineries. Our apartments feature stylish, high-quality finishes, including quartz countertops, plank flooring, stainless steel appliances, private patios, and stackable washers & dryers.
Poor Management and Unreliable Maintenance
The majority of reviews express frustration with the management and maintenance of the apartments. Many reviewers mention that the management is unresponsive and unhelpful, with some even reporting that they were kicked out of the office when seeking assistance. Maintenance requests are often ignored or take weeks to be addressed, with some reviewers experiencing issues with broken appliances and plumbing.
Unfair Deposit Refund Practices
Several reviewers express outrage over the unfair refund of security deposits. Some were charged exorbitant fees for minor damages or cleanliness issues, while others were not refunded at all. One reviewer even reported being sued by the management over a disputed deposit refund.
Safety Concerns and Homelessness
Numerous reviewers express concern over safety issues, including homelessness, loitering, and disturbances in the area. Some report encounters with aggressive individuals, including instances of theft and vandalism.
Noise and Disruptions
Many reviewers mention the thin walls and noise disturbances from neighbors, making it difficult to live peacefully. Some also report disruptions from nearby construction and freeway noise.
Positive Reviews
A few reviewers praise the maintenance staff, particularly Armani, for their prompt and professional assistance. Some also appreciate the amenities, such as the heated pool and gym. A few reviewers mention the convenient location and friendly office staff.
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