Family Serving Family, One Family at a Time
At Northern Star Mortuary (KC), we take great pride in caring for families in the Kansas City area, providing honest, caring advice, and reasonable options for funeral services. As a minority-owned and operated funeral home, we are committed to serving our community with the highest level of professionalism, compassion, and faith. Our goal is to provide comfort and peace of mind to the families we serve, ensuring that every detail is attended to and that each family receives the personal attention they deserve.
Our History and Mission
The name Northern Star was inspired by the story of Harriet Tubman and her determination to lead our ancestors through the Underground Railroad. Just as the North Star was a guiding light for those seeking freedom, we aim to be a guiding light for families who are grieving and looking for Knowledge, Passion, Compassion, and Professionalism.
Our Services
We offer a range of personalized funeral services to suit each family's unique needs and wishes. Our experienced and caring professionals are here to support you through this difficult time, guiding you through the many decisions that must be made. From traditional funeral services to cremation and memorial services, we are dedicated to providing a personal, lasting tribute to your loved one.
Why Choose Us
At Northern Star Mortuary (KC), we strive to meet and exceed the expectations of every family we serve. Our staff is committed to providing exceptional service and support with the highest level of passion, compassion, and faith. We are dedicated to providing comfort and peace of mind to the families we serve, ensuring that every detail is attended to and that each family receives the personal attention they deserve.
Overall Experience with Funeral Home
Customer Service Issues
The funeral home has received criticism for poor customer service, particularly with the owner, Ms. Gwen. Reviewers have mentioned that she can be impolite and unprofessional, even hanging up on them during conversations. This lack of professionalism has led some customers to seek services from other funeral homes.
Logistical Issues
One reviewer experienced a delay with the arrival of a funeral car, which caused them to miss part of the visitation. When they tried to discuss the issue with Ms. Gwen, she refused to speak with them and blocked their number.
Praise for Services
On the other hand, some reviewers have had positive experiences with the funeral home, praising the respect, dignity, and love with which they treat each loved one. The professional and tender services have earned the funeral home a high rating from these satisfied customers.
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