For over 39 years, Big City Dental has been dedicated to providing exceptional dental care to our patients in the community. Our experienced team of dentists, including Dr. Steven Kalensky and Dr. Michele Knabe, are committed to delivering top-notch services in a comfortable and welcoming environment.
Our Mission
At Big City Dental, we believe that oral health is a vital part of overall health and well-being. Our mission is to educate and empower our patients to take an active role in their oral health, while also providing personalized and compassionate care to meet their unique needs. We strive to build long-lasting relationships with our patients, based on trust, open communication, and a commitment to excellence.
Our Services
We offer a wide range of dental services, from routine cleanings and exams to complex restorative and cosmetic procedures. Our expert team of dentists and hygienists are dedicated to providing the highest level of care, using the latest technology and techniques to ensure the best possible outcomes for our patients. Our services include:
- General Dentistry: Preventive care, fillings, crowns, and more
- Cosmetic Dentistry: Veneers, whitening, and other aesthetic treatments
- Restorative Dentistry: Fillings, crowns, bridges, and dentures
- Orthodontics: Invisalign and ClearCorrect clear aligners
- Periodontics: Gum disease treatment, scaling, and root planning
- Oral Surgery: Wisdom teeth removal, dental implant placement
- Pediatric Dentistry: Care for children and adolescents
Why Choose Big City Dental?
At Big City Dental, we pride ourselves on our commitment to exceptional patient care, state-of-the-art technology, and a warm and welcoming atmosphere. Our team is dedicated to providing personalized attention, explaining treatment options clearly, and working collaboratively with patients to achieve their oral health goals.
Testimonials
Here's what our patients have to say about us:
- "No matter the name, Dr. Kalensky and his staff have always been superb, super helpful, friendly, on it, and it's actually a pleasure to go to the dentist." - Bill
- "Dr. Kalensky performed the most thorough dental exam I've ever had in my life. The assistant, Lisa, was quick and efficient. The hygienist, Casey, did an excellent job." - Jerilyn
- "I have been a patient of Big City Dental for over 20 years and have always received top quality care, respect, and support." - Ellie
Meet the Doctors
At Big City Dental, we are proud to have two experienced dentists on our team, Dr. Steven Kalensky and Dr. Michele Knabe. Both Dr. Kalensky and Dr. Knabe are committed to ongoing education and training, ensuring that our patients receive the latest and best in dental care.
Contact Us
At Big City Dental, we are dedicated to providing exceptional dental care to our patients in the community. Contact us today to schedule an appointment and experience the best in dental care.
Customer Satisfaction and Experience
The reviews of Big City Dental are overwhelmingly positive, with a perfect 5-star rating from all authors except one. The customers praise the friendly and professional staff, the excellent dental care, and the cleanliness and organization of the office. Several reviewers mention specific staff members, such as Dr. Kalensky, Dr. Knabe, and Lisa, who they find to be knowledgeable, caring, and efficient.
Service Quality and Additional Features
The reviewers rave about the quality of service, mentioning that they were seen on time, and that the staff is attentive and responsive to their needs. Some reviewers appreciated the convenience of same-day appointments, including emergency visits. Additionally, a few reviewers praised the office's technical expertise and ability to handle complex procedures.
Complaints and Concerns
However, there is one reviewer who was severely dissatisfied with their experience. Jon Williams rates the office 1 star and complains about being charged for unnecessary procedures, including an oral cancer screening without his consent. Laura also rates the office 1 star and expresses similar concerns about being overcharged and dismissively treated by the front desk staff. Eric Arno Hiller also rates the office 1 star, citing poor customer service and business practices, including a lack of communication and flexibility.
Summary and Conclusion
Overall, the reviews suggest that Big City Dental provides excellent dental care and a welcoming atmosphere, with most customers expressing high satisfaction with their experience. However, there are concerns about overcharging and poor customer service from a few reviewers.
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