Empowering Your Financial Success
At The Hancock Group, LLC, we are a full-service Certified Public Accounting firm licensed in Colorado, dedicated to providing exceptional service to individuals and businesses in Colorado Springs and Grand Junction, CO. Our team of experienced professionals is committed to delivering personalized attention to each client, ensuring that their specific needs are met with precision and care.
Our Services
We offer a comprehensive range of services designed to cater to the diverse needs of our clients. For individuals, we provide estate planning, tax preparation, and tax planning services, ensuring that their financial goals are achieved with maximum efficiency. For businesses, our services include small business accounting, payroll, part-time CFO services, compilations, forensic accounting, cash flow management, bank financing, strategic business planning, succession planning, new business formation, and internal controls. Additionally, we offer specialized tax services, including tax preparation, tax planning, tax problems, IRS audit representation, non-filed tax returns, back taxes owed, payroll tax problems, IRS liens, IRS levies, IRS wage garnishment, IRS seizures, offer in compromise, IRS payment plan, bankruptcy, and innocent spouse relief. Our expertise in QuickBooks services includes setup, training, QuickAnswers, QuickTune-up, and buying QuickBooks at a discounted rate.
Our Values
Our firm is built on three underlying principles: exceptional service, excellence in expertise, and unwavering commitment to our clients. We believe in fostering a culture of trust, respect, and open communication, ensuring that our clients feel valued and supported throughout their journey with us.
Meet Our Team
Our team of experienced professionals is led by Marietta Martin, CPA, Managing Member, who brings decades of experience in taxation and accounting. Our staff is comprised of certified public accountants, each holding valid Colorado State CPA certificates. We are committed to staying updated with the latest industry developments and best practices, ensuring that our clients receive the most innovative and effective solutions.
Poor Customer Experience
The reviewer expresses their disappointment and frustration with the tax preparation service.
Lack of Communication and Delays
The reviewer had to wait for nine months for their taxes to be completed, with zero communication from the service provider after submitting all necessary documents. They had to constantly follow up to get updates on the status of their taxes.
Incompetence and Overcharging
The reviewer encountered numerous problems when the service finally started working on their taxes. They were charged three times the amount of their previous accountant, and were billed for every small thing, including phone calls and account setup. The reviewer believes that the service provider's ineptitude increased their billable hours due to repeated mistakes that needed to be fixed.
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