Trust us to get you back on the road quickly and safely, 24/7!
At Brea Towing Services, we pride ourselves on being a second-generation family business with twenty years of experience in the towing industry. We are committed to providing exceptional emergency roadside assistance, battery replacement, and towing services to our valued customers. Our family-oriented company has been dedicated to treating our employees, customers, and AAA members like family since day one. We strive to improve our policies, procedures, and day-to-day processes to ensure efficiency and adherence to strict ethical business principles.
Our History
With over twenty years of experience, we have built a reputation for providing reliable, professional, and courteous services to our customers. Our leadership has a combined 100 years of management experience in the industry, allowing us to tackle any challenge that comes our way. As a family business, we are committed to providing excellent around-the-clock service, ensuring our customers are always totally satisfied.
Our Services
At Brea Towing Services, we offer a wide range of services to cater to your emergency roadside needs. Our services include:
- Battery Service and Replacement: FREE on-the-spot professional installation, high-quality, low maintenance batteries, 3-year FREE nationwide replacement warranty, and FREE battery test and charging system diagnosis.
- Consumer and Commercial Towing: Complete Towing Services for over twenty years, roadside help when you need it, day or night.
- Tire Service: Installation of spare tire if available, and towing to tire repair or replacement facility if not available.
- Lock-out Services: Gain entrance to your vehicle if keys are lost or broken.
- Fuel Delivery: Limited supply delivery to enable you to reach the nearest service station.
- Private Property Towing and Impound: Services for business owners, management companies, and security companies.
- Law Enforcement Towing and Storage: Serving Orange County for over 20 years, providing towing and storage for many law enforcement agencies.
Our Commitment
At Brea Towing Services, we are dedicated to providing exceptional service to our customers. We employ courteous, dependable, and professional technicians who share our commitment to excellence. We strive to do what's best for our customers, and our family-oriented company is always looking for ways to improve and grow.
Positive Reviews
Excellent Customer Service
Brea Towing has received numerous positive reviews for their excellent customer service. Many reviewers praised the company's technicians, such as Enrique, Miguel, Maricela, Aziz, Bishop, and Michael, for their professionalism, kindness, and expertise. They were described as being patient, courteous, and knowledgeable, making customers feel comfortable and relieved during stressful situations.
Quick Response Time
Many reviewers appreciated Brea Towing's quick response time, with some technicians arriving within 15-30 minutes of the initial call. This prompt service helped alleviate stress and anxiety for customers who were stranded or experiencing car troubles.
Community Involvement
One reviewer praised Brea Towing for their willingness to serve the community, citing their help with a boy's Eagle Scout project.
Overall Satisfaction
Most reviewers were extremely satisfied with their experience with Brea Towing, awarding the company 5-star ratings and praising the technicians' skills, professionalism, and friendly demeanor.
Poor Communication and Service
Some reviewers experienced poor communication and service from Brea Towing, including rude drivers, long wait times, and unprofessional behavior. A few reviewers reported being left stranded for hours or having their tow requests cancelled without notification.
Damaged Vehicles
A couple of reviewers reported that Brea Towing's technicians damaged their vehicles during the towing process, including ripping tires and breaking cables.
Lack of Response from Management
Some reviewers were frustrated by the lack of response from Brea Towing's management when they tried to report issues or request compensation for damages.
Unreliable ETA and Cancellations
A few reviewers experienced unpredictable estimated times of arrival (ETAs) and cancellations, leading to extended wait times and inconvenience.
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