At Metroplex Locksmith, we are a locally owned company established in 2012, providing automotive locksmith services to the Ft Worth area. Our main goal is to provide unmatched customer service both to the client and your customer. You will appreciate the value of our professional approach to all your automotive needs. Our experienced staff will always be eager to assist you. We look forward to being your reliable business partner when your locksmith needs arise.
Our Services
We specialize in domestic and foreign car key replacement, ignition repair, fob and remote programming, smart key duplication, and lockout services. We cater to a wide range of vehicles, including Mercedes, BMW, Jaguar, Land Rover, Saab, Porsche, Audi, Volkswagen, Subaru, Infiniti, Lexus, Kia, Hyundai, and Cadillac.
Our Expertise
Our team of experts has years of experience in providing top-notch locksmith services. We pride ourselves on our ability to deliver quick and efficient solutions to our customers. Our main objective is to provide unmatched customer service, and we strive to build long-term relationships with our clients.
Why Choose Us
We are committed to providing quality and reliable automobile locksmith services to the people of Ft Worth. Our business relationships with clients are warm, friendly, and sincere. We want every interaction you have with Metroplex Locksmith to be refreshing and delightful, especially given the circumstances that brought you to us! We eliminate stress, which we know can be overwhelming when dealing with auto locksmith issues.
Excellent Customer Service and Professionalism
Several reviewers praised Metroplex Locksmith for their excellent customer service, professionalism, and quick response times. Many reviewers appreciated the friendly and knowledgeable technicians who arrived on time and delivered as promised. Some reviewers mentioned that the technicians were courteous, polite, and professional, making the experience smooth and hassle-free.
Issues with Appointment Scheduling and Communication
On the other hand, several reviewers experienced issues with appointment scheduling and communication. Some reviewers reported that technicians failed to show up on time or didn't show up at all, leading to frustration and wasted time. Others mentioned that the company's communication was lacking, with inconsistent pricing, misrepresentation of services, and unreturned calls.
Pricing and Quality Issues
Some reviewers were unhappy with the pricing, citing inconsistencies and overcharging. A few reviewers experienced quality issues with the keys or services provided, with some reporting that the keys stopped working after a short period.
Positive Aspects of the Company
- Fast and reliable service
- Professional and courteous technicians
- Excellent customer service
- Ability to make keys for luxury vehicles
Negative Aspects of the Company
- Inconsistent pricing and overcharging
- Poor communication and appointment scheduling
- Quality issues with keys and services
- Failure to show up on time or at all
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