Taking care of our customers, the first time, every time.
A Legacy of Excellence in HVAC and Plumbing Care
Choate's Air Conditioning, Heating & Plumbing, established in 1958, has proudly served the Memphis, Tennessee area for over six decades. As a family-owned and operated business, we specialize in delivering exceptional customer service and comprehensive solutions for all your heating, cooling, and plumbing needs.
Expert Services Across Residential and Commercial Needs
From routine maintenance and repairs to complete installations and system replacements, our team of highly skilled technicians can handle it all. We offer a comprehensive range of services including:
HVAC Services
- Air conditioning repair and installation
- Heating tune-up and repair
- Ductless mini-split systems
- Home temperature zoning
- Comprehensive system inspections and diagnostics
Plumbing Services
- Water heater installation and repair
- Drain cleaning and repair
- New home construction plumbing
- Gas pipe and line installation services
- Comprehensive plumbing inspections and maintenance
Dedicated to Indoor Air Quality
We understand the importance of clean air in your home. Our technicians can assess your indoor air quality and recommend solutions to improve your home's air hygiene. Our services include:
- Air purifier installation and maintenance
- Humidifier and dehumidifier installation
- Air quality testing and analysis
Family-Focused, Customer-Centric Approach
At Choate's, our commitment to customer satisfaction is paramount. We prioritize:
- Transparent communication and clear explanations
- Prompt arrival and efficient service
- Respectful treatment of your home
- Skilled technicians who are experts in their field
Join the Choate's Family
Contact us today to learn more about our comprehensive services and to schedule a consultation. We are dedicated to keeping your home comfortable and your mind at ease.
Choates HVAC and Plumbing Services received a range of reviews from customers, highlighting both positive and negative experiences. The company's customer service, technical skills, and communication were praised by many reviewers. On the other hand, some customers expressed dissatisfaction with the quality of work, pricing, and communication.
Customer Service and Technical Skills
Choates received numerous positive reviews for their customer service, with several reviewers praising the professionalism, politeness, and expertise of their technicians. A reviewer mentioned that their service technician went above and beyond to fix a plumbing issue. Another reviewer commended the company's service manager, Bob Geisenhoff, for his exceptional customer service and commitment to customer satisfaction.
Communication Issues
However, some customers experienced communication breakdowns, including delayed responses, missed appointments, and unclear communication. One reviewer reported that the company failed to complete a promised task and did not follow up with a resolution.
Pricing and Quality of Work
Some customers expressed concerns about the pricing, citing surprisingly high estimates or feeling overcharged. Others were unhappy with the quality of work, including issues with mold and mildew development after a maintenance service. One reviewer reported a significant discrepancy in the cost of a proposed plumbing job compared to a competitor's estimate.
Overall Impressions
Despite some negative experiences, many reviewers praised Choates for their professional service, technical expertise, and commitment to customer satisfaction. While communication issues and quality concerns arose, the company's willingness to listen and make amends has led to improved ratings for some customers.
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