At Travel Media Group, we're a hospitality marketing leader providing innovative solutions that give hotels a competitive edge through marketing and business insights. As a trusted hotel marketing company with over 40 years of experience, we excel in helping hotels increase revenue by making them more bookable through better online engagement.
Our Approach to Digital Marketing
Our approach is centered around making hotels more bookable by optimizing their online presence to connect with travelers during the booking journey. We understand that hotel reputation, competitive pricing, and guest experience work together to make a property successful. We use our expertise to find innovative ways to improve your hotel's online presence, ensuring that travelers can find and choose your hotel.
Services Offered
Our services include:
- Respond & Resolve: Professional responses to every review on every platform, ensuring that your hotel's reputation is protected and positive.
- Reputation Management: Custom social media posts that attract more guests and promote your hotel's online presence.
- Enterprise Solutions: Multi-property solutions providing visibility and accountability for your hotel portfolio.
- Listing Management: Expert management of your hotel's online listings to ensure accuracy and consistency across all platforms.
- Hospitality Marketing Solutions: Innovative solutions for hotels, including white-label review response and guest relations programs.
About Us
At Travel Media Group, we're a team of dedicated professionals passionate about helping hotels succeed in the ever-changing hospitality industry. Our leadership team is committed to empowering hoteliers to make data-driven decisions, leveraging the latest trends and technologies to optimize their hotel's online presence.
Meet Our Leadership Team
- Dana Singer: President, leading the overall business vision and associated strategies to drive ongoing success.
- Jason Lee: Chief Technology Officer, responsible for developing, expanding, and refining the Travel Media Group digital product portfolio.
- Erica Jo Rago: Vice President of Strategic Partnerships & Sales, ensuring the pace and success of our national, strategic, and enterprise sales efforts.
- Edwin Pomales: Director of Client Success & Operations, leading our client success and operations teams to prioritize client satisfaction and engagement.
- Diane Elderkin: Sales Director, responsible for initiating new partnerships and serving existing clients in the execution of their aligned goals.
- Ryan Embree: Director of Marketing, fostering relationships with hoteliers and hospitality groups, and educating them on successful marketing practices.
- Emily Michael: Enterprise Sales, responsible for developing and executing sales strategies to drive growth and revenue for Travel Media Group.
With our expertise and innovative solutions, we can help your hotel stand out in a crowded market and increase revenue. Contact us today to learn more about how Travel Media Group can help your hotel succeed.
Company Performance and Services
Most reviewers praised Travel Media Group's services, highlighting their professionalism, responsiveness, and helpfulness. The company's ability to provide a one-stop-shop tool for managing reviews, responses, and business analytics was particularly appreciated. Many reviewers also commended the company's sales and operations teams for their promptness and availability.
Positive Experiences
Several reviewers shared positive experiences with specific team members, including Kathie Knauer, Aislynn Roberts, Channing, Stephanie, Maria, Kelly, John, and Benjamin. These team members were praised for their excellent customer service, timely responses, and willingness to help.
Negative Experiences
On the other hand, a few reviewers reported negative experiences with the company. One reviewer received a scam message claiming to be from the company, while another had a bad experience with a representative named Mark Miller. A few reviewers also expressed frustration with the company's cancellation policies and communication.
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