Where Quality Air Matters
At Platinum Heating and Air 500, we are committed to providing top-notch HVAC repair, installation, and maintenance services to homeowners in Hampton, VA, and surrounding areas. Our team of experienced technicians is dedicated to ensuring that your home is comfortable, safe, and energy-efficient.
Our Story
For over 84 years, we have been serving the Peninsula community, providing Platinum Service to homeowners. We take pride in our reputation for excellence, and our commitment to quality, reliability, and customer satisfaction.
Our Services
We offer a wide range of services, including HVAC repair, installation, and maintenance, as well as indoor air quality solutions. Our team of experts is trained to diagnose and fix any issue with your heating and cooling system, ensuring that it runs efficiently and effectively. We also provide quality air evaluations and custom plans to improve indoor air quality in your home.
Indoor Air Quality
At Platinum Heating and Air 500, we understand the importance of indoor air quality. We offer a range of solutions, including whole-home air purification, humidification, and dehumidification systems, to improve the air quality in your home. Our team will work with you to design a custom plan that fits your needs and budget.
Our Promise
We guarantee that all repairs will be done right, or the repair is free. We also offer a 100% satisfaction guarantee, because we want you to be completely happy with our services. Our technicians are clean-cut, uniformed, and respectful of your home and time. We wear shoe covers and never do a repair without giving you a straightforward price first.
Get Started
Contact us today to schedule your appointment and experience the Platinum difference. Let us help you create a comfortable, safe, and energy-efficient home.
Good Experience with Platinum Quality Air
Excellent Experience with Platinum Air
The company has received numerous positive reviews from satisfied customers. Many reviewers praised the technicians, such as Zach, Peyton, Kerri, and Jarell, for their professionalism, knowledge, and politeness. Some reviewers mentioned the promptness and efficiency of the technicians, as well as the cleanliness of the workspace after the job was completed. A few reviewers also appreciated the honesty and integrity of the technicians, who were willing to correct their own mistakes and not charge unnecessary repairs.
Problems with Maintenance and Customer Service
On the other hand, some reviewers expressed dissatisfaction with the company's maintenance and customer service. One reviewer had a terrible experience with a maintenance agreement, where the technician did not properly inspect the unit, leading to further problems. Another reviewer was unhappy with the lack of customer loyalty and appreciation, as well as the unresponsiveness of the customer service team.
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