Transforming the way businesses operate, one solution at a time
At Civic Center Towing Transport & Road Service, we take pride in being a family-owned and operated business with over 50 years of experience in providing exceptional service to the citizens of the San Francisco Bay Area. Our company started out in 1967 as a family-run gas station in Richmond, CA, and it was our commitment to customer satisfaction that led us to expand our services to include an auto repair shop to cater to the most common car complaints.
Over the years, we continued to grow and branch out by partnering with AAA to provide professional towing services to our customers. Today, we have an extensive fleet of vehicles and a team of certified professionals who are dedicated to providing the best service possible.
Our Mission
At Civic Center, we believe that our success lies not only in the services we offer but also in the relationships we build with our customers. We are committed to delivering exceptional service, providing accurate solutions to our customers' problems, and being available 24/7 to cater to their needs.
Our Services
We offer a wide range of services to our customers, including:
- High Caliber Towing: Our fleet is capable of handling light to heavy-duty towing and recovery services.
- Mobile Repair Services: Our fully equipped team of mobile mechanics is available to assist you with roadside repairs.
- Private Property Towing: We offer private property towing services to protect your property from unlawfully parked vehicles.
- Motor Club Towing: We provide CSAA-approved towing services to motor clubs and their members.
- Transport Service: We specialize in fast and secure automotive transports, taking any size vehicle from light to heavy from anywhere in the Bay Area.
Our team of service professionals has undergone extensive training and certification from the most prestigious national training organizations, ensuring that we continuously deliver high-quality services to our customers.
Why Choose Us
At Civic Center, we believe that customer satisfaction is our top priority. We pride ourselves on being prepared and proactive in delivering fast, professional, and courteous service 24/7. Our team of certified professionals is equipped with the latest technology and machinery to handle any situation, whether it's towing, recovery, or repair.
Contact Us
You can reach us at (510) 234-8699 or send an email to office@civiccentertow.com. We are always available to provide assistance and offer our expert services to ensure your vehicle is back on the road in no time.
Towing Services Experience
Issues with Cost and Service Quality
Many reviewers expressed dissatisfaction with the cost of services, with some paying high amounts for short distances or receiving no repair services despite being charged. Some reviewers also experienced poor service quality, including rude staff, long wait times, and unhelpful receptionists.
Problems with Staff Behavior
Several reviewers reported encountering rude and defensive staff, with some experiencing attitude and impatience from the staff. Some reviewers also mentioned that the staff seemed uninterested in helping them, with one reviewer stating that they were laughed at and told to leave.
Positive Experiences with Staff
On the other hand, some reviewers praised the kind and helpful service they received from certain staff members, including Mario and another staff member who went above and beyond to assist them.
Lack of Sympathy and Customer Service
Some reviewers felt that the company lacked sympathy and understanding, particularly in situations where customers were already stressed or experiencing difficulties. This lack of customer service was evident in the staff's behavior and communication style.
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