Exceeding Your Expectations, One Vehicle at a Time
At Brown Brothers Auto Body, we take pride in being a family-owned and operated business with over 60 years of experience in the collision repair industry. Based in West Los Angeles, California, we have been serving the community with top-notch collision repair services for decades. Over the years, we have built a reputation for excellence, commitment to quality, and dedication to customer satisfaction.
Our Mission
Our mission is to provide an extraordinary guest experience and build lasting relationships within our community. We strive to deliver a post-accident experience that inspires delight, exceeds our customers' expectations, and exceeds the industry's standards. We are committed to excellence in collision repair and safety, ensuring that our customers receive the highest level of repair quality and employing the latest technologies.
Our Services
At Brown Brothers Auto Body, we offer a wide range of services, including:
- Collision repair
- Painting and refinishing
- Frame repair
- Alignment and suspension repair
- Body and panel repair
- Glass repair and replacement
- Inspections and estimates
We work with all major insurance providers and accept all major credit cards. Our state-of-the-art facilities are equipped with the latest technology and equipment to ensure that our customers receive the best possible service.
Our Expertise
Our team of expert technicians and professionals are certified by OEM manufacturers, including Audi, Honda, Acura, Lexus, Toyota, Mercedes-Benz, Maserati, BMW, Jaguar, and Porsche. Our technicians undergo rigorous training and are certified by I-CAR, Verifacts, and OEM manufacturers. We are committed to excellence in collision repair and safety.
Our Partnerships
We are proud to be an Audi Certified Collision Repair Facility, Honda & Acura Profirst Certified, and have technicians who are Lexus, Toyota, Mercedes-Benz, Maserati, BMW, Jaguar & Porsche Factory Trained. We work closely with insurance companies, dealerships, and manufacturers to ensure that our customers receive the highest level of service and quality.
Our Commitment to Sustainability
At Brown Brothers Auto Body, we are committed to sustainability and reducing our environmental impact. We use top-of-the-line, water-based, PPG Envirobase paint, which is the factory finish on Ferrari, Maserati, and Lamborghini vehicles. We are proud to be a green initiative leader in the collision repair industry.
Contact Us
We invite you to visit us at our state-of-the-art facility in West Los Angeles, California. Our friendly and knowledgeable staff are always available to answer your questions, provide estimates, and provide exceptional customer service. We strive to deliver exceptional results and exceed our customers' expectations.
The Good and the Bad: A Mixed Bag of Reviews
The reviews for Brown Brothers Auto Body (BBAB) are a mixed bag, with some customers having exceptional experiences while others have negative ones.
Excellence and Excellence
Several customers rave about the excellent service and quality work provided by BBAB. Katie Mortka praises the exceptional work on her car, stating that it looked almost better than when she bought it. Dana Jiampa expresses gratitude for the free rental car and the patience of Sean Vlaszof, who managed all communication through her insurance. Brooke McGee highly recommends BBAB, citing Sean's easy-going nature and prompt communication. Jaime Knoll praises the friendly, helpful, and willing-to-go-the-extra-mile service provided by Steve, Sean, and Luis.
Disappointment and Frustration
However, not all customers have had positive experiences with BBAB. Chloe Chvatal's review is a stark contrast, detailing a series of mistakes and miscommunications. She experienced long delays, multiple pickups and dropoffs, and was eventually overcharged. Furthermore, her technician, Luis, made mistakes, and the car was not properly aligned. Boaz Hepner's review also mentions some issues, although his positive experience with Shaun and Steve outweighs his negative ones.
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