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At Joe's Service Department, we understand that every car has its own unique personality, but they all share the need for expert auto mechanics when something goes wrong. Our auto shop has years of experience providing the Indianapolis area with top-notch car maintenance services. Whether your vehicle needs its fluids checked or has some issues with its AC, our professionals will get you back on the road in no time.
Our Services
We offer a wide range of services to keep your vehicle running smoothly. From routine maintenance like oil changes and tune-ups to repairs and replacements of brakes, tires, and suspension systems, we've got you covered. Our team of experts will work with you to diagnose any issues and provide a personalized solution to get your car back on the road.
Oil Changes
We know that an oil change is something that needs to be performed on a vehicle every so often (usually 3,000 miles), but few understand oil's importance in the proper functioning of an engine. As all the components of a car work together in unison, they create an enormous amount of energy, which in turn creates an enormous amount of heat. Oil acts as a lubricant to reduce friction, and regularly changing the oil removes most of the dirt, debris, and particles that can cause your engine to run less efficiently.
Car Tune-Ups
Depending on the age, make, and model of a car or truck, an auto tune-up can include anything from carburetor replacements to fluid checking. Our tune-ups typically include topping off fluids, checking and/or replacing the timing belt, changing air and fuel filters, inspecting plugs and wires (and replacing if needed), and running cleaners through the fuel injection system.
Brake Repair and Replacement
Of all the components of a vehicle, the brakes are the most important, yet can sometimes be overlooked. Uncertainty with your brakes and pads can create a disaster, so make sure you've had reliable brake service. In fact, some statistics show that upward of 5 percent of car accidents are caused by faulty brakes, tires, and suspension systems.
Tires and Suspension
Both the tires and the suspension system of your car keep you on the road and eliminate excessive bouncing and shaking while driving. Poor quality tires, worn tread, and a failing suspension system can result in a fairly uncomfortable ride, and can damage other parts of your vehicle if left untreated.
Wheel Alignment
Proper alignment of your wheels can give the tread on your tires months if not years of extra life. By following manufacturer guidelines, we adjust the wheels to match with the proper angle during production. By doing so, you can eliminate the "pulling" of your vehicle on the road and vibration of the steering wheel.
General Maintenance and Engine Repairs
At Joe's Service Department, our expertise in auto repairs doesn't stop at oil changes, tune-ups, and standard maintenance. Our Indianapolis auto shop can repair and run tests on many other systems and components, including the replacement of shocks, running of diagnostics, and servicing of engines for many makes and models.
Overall Experience
The reviews for Joe's Service Department are mixed, with some customers having positive experiences while others have issues with the service. The main concern seems to be that the dealership only services vehicles that were purchased from their lot.
Communication
Communication is an area of concern for some customers. Author Derrick Greb rates the communication as 4-star, while Author Troy Thirkield does not mention it as an issue. Author Rob Valdez's 2-star review implies that the communication may not be excellent, as he implies that customers have to buy from the lot to get service.
Customer Service
However, many customers rave about the courteous and helpful staff. Authors Jason Woodruff, Joe Knecht, Margie Landis, and Derrick Greb all mention excellent customer service. Author Troy Thirkield calls the service "every helpful" and explicitly states that the dealer is his go-to place for car problems.
Quality of Work
The quality of the service is also a mixed bag. Authors Derrick Greb and Joe Knecht mention that they received great service and were pleased with the results. However, Author Rob Valdez's 2-star review raises concerns about the quality of the service.
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