Let's Unlock the Possibilities
At SentriLock, we're passionate about creating world-class real estate experiences for our clients. With over 500,000 REALTORS and 1.39 million lockboxes in use, we're proud to be the official lockbox solution for the National Association of REALTORS. Our mission is to empower real estate professionals with innovative solutions that make their lives easier, more efficient, and more profitable.
Our Story
SentriLock was founded on the principle of innovation and customer satisfaction. Our team of dedicated professionals has worked tirelessly to develop industry-leading products and services that meet the evolving needs of the real estate industry. From electronic lockboxes to showing services, we've streamlined the way real estate professionals work, giving them more time to focus on what matters most - their clients.
Our Products and Services
We offer a range of innovative solutions designed to simplify the real estate process. Our electronic lockboxes provide secure, reliable, and flexible access control for properties, while our showing service allows agents to manage and confirm home showings with ease. Our products are designed to work seamlessly together, providing a unified solution for real estate professionals.
Why Choose SentriLock?
So why choose SentriLock? For starters, our customer support team is available 24/7 to ensure you get the help you need, when you need it. We also offer comprehensive training resources, including webinars, product tutorials, and how-to videos, to ensure you get the most out of our products. And, with a 95% customer support satisfaction rate, you can trust that we've got your back.
Our Team
Meet our talented and dedicated team members who provide innovative lockbox and showing service solutions to the real estate industry. From our leadership team to our customer support specialists, we're committed to delivering exceptional service and support to our clients.
Overall Experience
The reviewers had a severely negative experience with the SentriLock system. The common issues mentioned include slow and unfluid performance, frequent lockbox malfunctions, inadequate customer service, and poor design.
System Issues
The system was criticized for being slow, outdated, and prone to errors. Many reviewers mentioned that the lockboxes frequently malfunctioned, leading to wasted time and inconvenience to agents and clients.
Lockbox Issues
The lockboxes were criticized for being unreliable and prone to jamming. Some reviewers reported that the locks did not function in cold temperatures, leading to further issues.
Customer Service
While some reviewers praised the customer service representatives as kind and helpful, others expressed frustration with the lack of effective solutions provided by the support team.
Billing Issues
One reviewer reported a billing error that led to suspension of their account, highlighting a lack of effective communication and poor billing practices.
Design and Functionality
The design and functionality of the system were criticized for being unrealistic and adding extra layers of complexity to the real estate process.
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