Your Trusted Partner for Automotive Care in New Orleans & Jefferson Parish
Uptown Auto Specialist is a leading auto repair and maintenance facility serving the New Orleans and Jefferson Parish area. Established by a team of experienced and passionate technicians, we are committed to providing honest, reliable, and comprehensive automotive care for all makes and models.
What Sets Us Apart?
At Uptown Auto Specialist, we go above and beyond to ensure your satisfaction. We prioritize:
- Detailed Inspections: Our technicians meticulously inspect every vehicle, listening attentively to your concerns and identifying potential issues.
- Clear Communication: We provide transparent and detailed explanations of all services, costs, and recommendations.
- Quality Workmanship: We utilize state-of-the-art equipment and adhere to stringent industry standards to ensure every repair is done right the first time.
- Customer Focus: We value your time and comfort. Our comfortable waiting area offers complimentary refreshments and free Wi-Fi.
- Specialized Expertise: Our team stays updated with the latest advancements in automotive technology, allowing us to handle everything from routine maintenance to complex repairs.
Our Services
We offer a comprehensive range of services, including:
- General Repairs: Oil changes, tune-ups, battery replacements, brake repairs, and more.
- Preventative Care: Routine inspections, fluid flushes, belt replacements, and tire rotations.
- Electrical Services: Diagnostic testing, battery charging, lighting repairs, and electrical component replacements.
- Transmission & Drive Train: Repair and replacement of automatic and manual transmissions, drive shafts, and related components.
- Body & Paint: Complete auto body repair and paint services are available through our affiliated body shop.
Exceptional Customer Service
At Uptown Auto Specialist, we are committed to exceeding your expectations. Our team of professionals is dedicated to providing personalized attention, clear explanations, and exceptional customer service every time.
Choose Uptown Auto Specialist for
- Experienced and certified technicians
- Comprehensive repairs and maintenance services
- Transparent and honest communication
- State-of-the-art equipment and technology
- Exceptional customer care and attention
Mixed Reviews for Uptown Auto Specialist
Positive Experiences
Some customers have had positive experiences with Uptown Auto Specialist, praising the shop's efficient service, solid front office support, and convenient location. One customer was particularly happy with the shop's ability to handle insurance claims and repair their vehicle after an accident. Another customer appreciated the shop's thorough inspection and report, which helped them negotiate with the dealer to fix issues with their vehicle.
Negative Experiences
However, other customers have had negative experiences with Uptown Auto Specialist, citing poor communication, overcharging, and dishonest business practices. Some customers felt that the shop was trying to take advantage of them by charging high prices for unnecessary repairs or misdiagnosing issues. One customer was quoted a high price for a repair, only to find out that the actual cost was much lower. Another customer had a bad experience with the shop's diagnostic process, feeling that they were being charged for guesswork rather than actual repairs.
Common Issues
Some common issues mentioned in the negative reviews include:
- Poor communication and lack of transparency
- Overcharging for repairs or services
- Dishonest business practices, such as misdiagnosing issues or charging for unnecessary repairs
- Unprofessional behavior, such as rudeness or unresponsiveness
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