Welcome to Big Rapids Auto Repair, a family-owned and operated business that has been serving the community for over two decades. Our story began in the year 2000 when Kim and Carolann Wells purchased the business, which was initially a 10-minute oil change facility. Over the years, we have expanded our services to become a full-service auto repair shop, offering a wide range of services to keep your vehicle running smoothly and efficiently.
Our Team
Our team is comprised of highly trained and certified professionals who are dedicated to providing exceptional service to our customers. Our mechanics are ASE certified, and our lube technicians are Pennzoil certified. We take pride in being a pet-friendly shop, and we welcome your four-legged companions to join you during your visit. Our shop manager, Zachery Wells, is the son of the owners and is always happy to assist you with any questions or concerns you may have.
Our Services
At Big Rapids Auto Repair, we offer a comprehensive range of services to cater to all your automotive needs. From routine maintenance to major repairs, we have the expertise and state-of-the-art equipment to get the job done right. Our services include:
- Oil Change: We offer full synthetic and conventional oil changes to keep your engine running smoothly.
- Transmission Repair: We provide transmission fluid exchange, filter replacement, and flushing services to keep your transmission running like new.
- Power Steering: We offer power steering fluid exchange and flushing services to keep your steering system running smoothly.
- Cooling System: We provide cooling system maintenance and repair services to keep your vehicle's cooling system running efficiently.
- Air Filters: We offer air filter replacements and cleaning services to keep your air clean and fresh.
- Fuel System: We provide fuel filter replacements and cleaning services to keep your fuel system running smoothly.
- Vehicles: We service a wide range of vehicles, from passenger cars to light trucks and SUVs.
Testimonials
Our customers say it best: "Big Rapids Auto Repair is the only place I take my car to in town. Their customer service is always friendly, efficient, and reasonably priced." - Melissa Jensen
"Thank you so much for your great customer service! I'm glad to have a reputable repair shop in town." - Aiden Zimmerman
Get in Touch
If you have any questions or need assistance with an appointment, please don't hesitate to contact us. We're always here to help. Call us today to schedule your next service visit!
Service and Staff
The reviews overwhelmingly praise the service and staff at Big Rapids Pennzoil. Many reviewers mention that the team is fantastic, highly responsive, and goes above and beyond to meet their needs. They also commend the staff for being friendly, kind, and helpful.
Efficiency and Quality
Reviewers rave about the efficiency and quality of the services provided. Many mention that the shop gets the job done quickly and professionally, while also being affordable. Several reviewers note that the staff takes the time to explain what they're doing and shows a genuine care for their vehicles.
Communication and Honesty
The reviews highlight the excellent communication and honesty of the staff. Many reviewers mention that the team is transparent about costs and doesn't try to upsell or push for unnecessary repairs.
Comfort and Convenience
The waiting room is described as clean and comfortable, with one reviewer noting that it's a pleasant place to wait. Several reviewers appreciate the convenience of the shop, including extended hours and a willingness to fit them in on short notice.
Only Negative Review
One reviewer, Alicia Nicole, gave a 1-star review, but it's not a typical negative review. Her glowing praise and statement that "Zach & his team went out of their way to make sure my car was COMPLETELY done & triple checked over everything before it leaving his shop!" suggests that there was some miscommunication or misunderstanding.
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