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Novel Service Group is a full-service commercial cleaning company offering all the support you need to deliver well-managed, clean, safe, and efficient premises for your workspace. Our company is made up of professionals who strive to achieve 100-percent customer satisfaction on every job. In fact, most of our clientele is repeat customers. We directly employ all of our cleaning staff who made to feel a valued part of our team, given induction training, equipment and safety training, and access to a daily help line and management support.
Our services are available 24 hours per day, 7 days a week. Our mission is to work in partnership with our customers to ensure that we deliver a flexible, pro-active, and high-quality service within clients' budget. We understand the importance of maintaining a clean and organized workspace, and we're committed to providing top-notch cleaning services that meet the unique needs of your business.
Our Services
At Novel Service Group, we offer a range of cleaning services designed to meet the specific needs of your business. Our office cleaning services include regular and one-time cleaning sessions, ongoing cleaning, trash removal, floor maintenance, deep cleans, and more. We also provide building maintenance services, customizing a program based on your facility needs to maintain a high-quality appearance at all times. Additionally, we offer janitorial services, supply management, and other specialized cleaning services to ensure your office is always clean and well-maintained.
Why Choose Us
There are many reasons why businesses choose Novel Service Group for their cleaning needs. For over a decade, we have provided our clients with top-quality cleaning services, and we know what it takes to get the job done right - the first time around. We offer transparent pricing, providing accurate quotes that fit both your cleaning needs and your budget. We also assign a dedicated account manager to each client, ensuring that quality spot checks and satisfaction checks are carried out regularly.
Services and Staff
Novel Service Group provides exceptional cleaning services for various commercial clients. The company boasts a team of highly skilled and professional staff, including account managers like Marinela who work diligently to ensure client satisfaction. The cleaning staff, such as Tila and Lena, are praised for their hard work, attention to detail, and pleasant demeanor.
Communication and Response Time
Novel Service Group is known for its prompt response to client inquiries and requests. Clients can easily schedule appointments and walkthroughs, which are handled efficiently by the team. The company's communication channels appear to be reliable, and staff members are accessible to address any concerns or issues.
Office Cleaning and Maintenance
Novel Service Group offers comprehensive cleaning services that meet the unique needs of each client. The company has worked with various office spaces, including those with concrete floors, and has earned rave reviews for its ability to deliver consistently high-quality results. The staff is reliable, and clients appreciate the flexibility to send additional cleaners for special events or circumstances.
Pricing and Efficiency
While pricing was not explicitly mentioned in most reviews, clients generally expressed satisfaction with the value they received from Novel Service Group. The company's efficient management and streamlined operations enable it to provide reliable services at competitive rates.
Lack of Consistency
One reviewer, Tina Cina, gave the company a 4-star rating, citing that the cleaning staff is reliable but occasionally struggles to meet high expectations during peak periods or special events. However, this issue appears to be isolated, and most clients have reported consistently positive experiences with Novel Service Group.
Overall Satisfaction
Novel Service Group has earned a reputation for providing exceptional cleaning services, excellent management support, and a commitment to client satisfaction. The company's staff and operations are highly praised, and clients appreciate its flexibility, reliability, and competitive pricing.
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