At Mercury Animal Hospital, we understand the deep bond you share with your furry friend. Our team of experienced professionals is dedicated to providing comprehensive, compassionate care that promotes health and well-being throughout every stage of your pet's life.
Our Mission
Our mission is to offer exceptional veterinary care in a caring and supportive environment. We are committed to building strong client relationships, providing preventative care, and offering advanced medical and surgical interventions when needed. We believe in empowering pet owners with knowledge and guidance to proactively care for their furry companions.
Comprehensive Care Across All Life Stages
Our services encompass a wide range of areas, ensuring comprehensive care for your pet, from routine wellness exams to advanced surgical procedures.
Our services include
- Surgical Services: Comprehensive surgical care for a variety of conditions, including routine procedures and complex diagnostics.
- Medical Services: Diagnosis and treatment of illnesses, vaccinations, and ongoing medical care.
- Referrals: Specialized referrals to other veterinary specialists when required.
- Preventive Care: Regular wellness exams and vaccinations to keep your pet healthy and preventive treatments to address potential health concerns.
- Boarding and Daycare: Comfortable and secure boarding and daycare options to meet your pet's individual needs.
Client-Focused Care
Our dedicated team understands the unique concerns and needs of every owner. We prioritize clear communication and take the time to listen to your concerns and answer your questions. We believe in building lasting relationships with our clients and offering personalized care tailored to each pet's individual needs.
Experience and Expertise
Mercury Animal Hospital boasts a team of experienced veterinarians and veterinary technicians who are passionate about providing exceptional care. Our doctors are highly skilled in their respective fields and stay abreast of the latest advancements in veterinary medicine. Our technicians are certified in animal handling and provide compassionate care throughout every step of the process.
Unsatisfactory Experiences
Several reviewers have had negative experiences at Mercury Animal Hospital. One reviewer, Danielle B., was disappointed with the communication and timing of her dog's procedure. She was quoted $800, but had not received a phone call by the time she came to pick up her dog, and was told that the procedure would be completed by 4:45 pm, but was only being worked on at that time.
Another reviewer, Sean T., was unhappy with his dog's boarding experience. He left his 9-pound terrier mix rescue at the hospital for a few days, but when he came to pick him up, the dog was stressed and had not been groomed, despite being promised a groom as part of the services.
Two reviewers, Jessica W. and Leslie B., mentioned poor customer service and feeling that the hospital prioritizes making money over the best interest of the pets. Leslie B. also mentioned that she would often order prescriptions online to save money, but the hospital would not fill them.
Mixed Reviews
Two reviewers, Leslie B. and Sean T., gave the hospital a 2-star rating. Leslie B. mentioned that the hospital's customer service had fallen off over the years, and that she would have to wait long periods of time to get prescriptions filled. Sean T. was unhappy with his dog's boarding experience, but said that the vet care was "fine".
Positive Reviews
On the other hand, several reviewers have had positive experiences at Mercury Animal Hospital. One reviewer, Mahogany W., gave the hospital a 5-star rating and praised the staff for being friendly and experienced. She said that Dr. Mckelvin was great and answered all of her questions.
Keziah M. also gave the hospital a 5-star rating and praised the staff for being helpful and always available to answer questions. Sara S. gave the hospital a 5-star rating and praised the doctors for being knowledgeable and caring.
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