Delivering Cooling and Heating Solutions You Can Trust!
Standard Supply Company has been a leading distributor of plumbing fixtures, water heaters, pumps, sinks, and faucets in Portland, Oregon since 1931. Our mission is to provide superior service and quality products to our customers, and we have established long-term relationships with our customers and manufacturers. Our staff has extensive experience, with many employees having worked with us for over 20 years.
Our History
Standard Supply Company was founded in 1931, and in 2013, we opened our second location in Medford, Oregon. Our president and owner, Brian Breitbarth, has been with the company for over 30 years, and our manager and director of purchasing, Daniel Hill, has been with us for over 27 years. We take pride in our employees' tenure and the long-term relationships we have built with our customers.
Our Products and Services
We distribute high-quality products from renowned manufacturers such as American Standard, Toto, Rheem, Grundfos, Elkay, Delta, Moen, Grohe, and Chicago Faucets. We also offer repair parts for many of the products we sell. Our showroom in Portland is available for clients of our plumbing contractors, where homeowners or contractors can make an appointment with our showroom consultant, Carolyn Gilgan, to select plumbing fixtures and faucets that suit their lifestyle and desires.
Our Commitment
We believe in the quality products and manufacturers we distribute, and we are dedicated to providing superior service. We strive to do business better than our peers, and we appreciate our customers' business. We are committed to providing excellent customer service, and we look forward to serving you.
Customer Service
Some customers praised the excellent customer service they received from Standard, specifically mentioning Carolyn, who went above and beyond to help them find the right products and even negotiated with suppliers to resolve issues. Other customers appreciated the knowledgeable staff and helpful front-end staff.
Product Selection and Quality
Standard's showroom was praised for its variety of products from well-known brands, including Grohe, Moen, and American Standard. Some customers appreciated the ability to physically see and test products, like tubs and shower heads, before making a purchase.
Negative Experiences
On the other hand, several customers reported negative experiences with Standard, including incorrect orders, long delivery times, and poor communication. Some customers felt that the company was disorganized, with orders not being placed or fulfilled correctly. One customer reported adriver losing a part of their order on the highway. Another customer was unhappy with the company's pricing, feeling that it was too high.
Logistical Issues
Some customers experienced issues with ordering and delivery, including delayed or missed deliveries, and lack of communication about order status. One customer was unhappy with the company's return policy, feeling that it was not customer-friendly.
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