About Us
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At East Valley Community Health Center, we are devoted to providing quality, affordable healthcare to individuals and families across the East San Gabriel Valley and Pomona communities. As a Federally Qualified Health Center (FQHC), we offer a comprehensive range of medical, dental, vision, and behavioral health services, tailored to meet the unique needs of each patient.
Who We Are
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Our dedicated team of healthcare professionals is committed to delivering patient-centered care, ensuring that each individual receives a personalized care plan that addresses their specific health concerns and goals. Our mission is to enhance access to excellent healthcare, engage and empower our patients, employees, and partners in improving their overall well-being, and contribute to the health of the communities we serve.
Who We Serve
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We proudly serve a diverse population of patients, including those experiencing chronic illnesses like diabetes, hypertension, asthma, and HIV, as well as those seeking routine check-ups, dental care, vision services, or counseling. Our facilities welcome all individuals and families, regardless of their insurance status. East Valley accepts Medi-Cal, Medicare, and Covered California. For uninsured patients, we provide assistance with enrollment in appropriate programs and ensure that no one is turned away due to an inability to pay.
Our Services
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At East Valley Community Health Center, we offer a wide array of medical services, including primary health, women's health, prenatal care, family planning, pediatrics, HIV | AIDS services, diabetes management, and chronic conditions treatment. Our behavioral health services consist of assessments, diagnoses, counseling, therapy, support for anxiety and depression, medication-assisted treatment, enhanced care management, and support groups. We also provide child and adult dentistry, annual exams, oral wellness, teeth cleaning, denture services, tooth fillings, extractions, comprehensive eye exams, pediatric vision exams, dry eye disease management, diabetic vision management, and eye disease therapeutic treatment.
Enrollment Assistance Services
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Navigating the world of health insurance can be challenging. At East Valley Community Health Center, we are here to help. Our certified enrollment counselors are available to assist you with enrollment in Medi-Cal, Medicare, Covered California, and other public programs. We are dedicated to finding the health plan that best suits your needs, making healthcare accessible and affordable for everyone.
Health Education
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We believe that knowledge is power, and we are committed to empowering our patients with the knowledge and tools they need to manage their health effectively. Our health education programs focus on diabetes management, nutrition, prenatal support, exercise, and chronic condition management. Our team of experts works closely with patients to develop personalized health plans, providing ongoing support and guidance.
Patient Experience Issues
Several reviewers have expressed dissatisfaction with their experience at East Valley Medical Center. Margaret C. Williams, who left a 5-star review, had difficulty getting in touch with the hospital due to unanswered phone calls and long waiting times. Maria Quevedo, who left a 5-star review, had a positive experience with Dr. Julie Alcid, who was understanding and gentle during a pap smear test. However, most other reviewers have had negative experiences.
Appointment and Referral Issues
Many reviewers have experienced difficulties making appointments or getting referrals. Nina B. left a 3-star review, citing a slow phone call service and long waits to get someone on the phone. J. Pe left a 1-star review, stating that the front office has no sense of urgency and prioritizes gossip over patient needs.
Rude and Unprofessional Staff
Several reviewers have reported encountering rude or unprofessional staff. Sam Choo left a 1-star review, stating that he had to call the pharmacy multiple times for refills and was met with unhelpful staff. Roxanna Arechiga left a 1-star review, saying that the call center is terrible and appointments are often messed up. Nino Harrell left a 1-star review, describing a counselor as unhelpful and giving out wrong information.
Mixed Reviews
Tina Yin left a 5-star review, praising the center's services and staff, while Laura Arellano Chavez left a 5-star review, citing timely appointments and helpful staff. However, Cameron Barnett left a 1-star review, stating that a doctor ignored his symptoms and didn't provide a proper diagnosis.
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