Get back on the road with confidence!
At Island Auto Repair, we're dedicated to providing top-notch automotive services to the people of Worcester, MA. Our experienced team of mechanics has over 30 years of combined experience, and we're passionate about helping our customers get back on the road quickly and safely.
Our Mission
Our mission is to provide reliable, high-quality auto repair services that exceed our customers' expectations. We strive to build long-term relationships with our clients, founded on trust, integrity, and exceptional customer service. We believe that honesty and transparency are essential in building a loyal customer base, and we're committed to being upfront and fair in all our dealings.
Our Services
We offer a comprehensive range of auto repair services, including brakes, rotors, struts, shocks, engine replacement, radiators, flushing, exhaust repairs, transmission replacements, power steering, differential, gearbox, check engine light, tire pressure monitor repair, tire replacement, rear axle repair, diagnostics, and tire balancing. Whether you need routine maintenance or major repairs, our skilled mechanics are equipped to handle all types of vehicles, from cars and trucks to SUVs.
Why Choose Us?
So why choose Island Auto Repair? For starters, we're fully bonded and insured by the state of Massachusetts for auto body repair, and we're licensed by the city of Worcester for major and minor mechanical auto repairs. Our technicians are ASE-certified professionals, and we have a licensed claims adjuster on staff. We offer free estimates on all parts and services, and we'll explain exactly what each job entails. We use only brand-name quality parts, and we offer a 1-year warranty on all repairs.
Our Values
At Island Auto Repair, we value our customers' time and money. We believe in doing things right the first time, and we're committed to providing timely repairs that meet or exceed industry standards. We're passionate about building relationships, not just fixing cars. We believe that our customers deserve the best, and we're dedicated to delivering exceptional service that exceeds their expectations.
24/7 Emergency Services
We understand that car troubles can strike at any time. That's why we offer 24/7 emergency towing and roadside assistance. Our team is always ready to help, day or night, rain or shine. Whether you need a jump-start, fuel delivery, or a tow to our shop, we've got you covered.
Ignition Interlock Devices
We're also an authorized Ignition Interlock Installer and Service Center, located in Worcester, MA. Our team is knowledgeable and experienced in the installation and maintenance of IID devices, and we're committed to helping our customers navigate the process.
General Impressions
The reviews are mixed, with some customers expressing extreme satisfaction with the service and others having negative experiences.
Positive Experiences
Many reviewers praised the kindness, professionalism, and honesty of the staff, particularly Mack and Kim. They appreciated the quick response, fair pricing, and detailed explanations of the repairs. Some customers have been loyal to the business for years and recommend it to others.
Negative Experiences
However, some reviewers experienced poor customer service, including rude behavior and unprofessionalism from the staff, particularly the woman on the front desk. Some customers felt disrespected, and one reviewer was even hung up on during a phone call. Additionally, some reviewers had issues with scheduling and communication.
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