At Jerome's Collision Center, we understand that accidents happen, and when they do, we're here to help you get back on the road, both literally and metaphorically. As a family-owned business that has been serving Minot, North Dakota for over 45 years, we've built a reputation for providing exceptional customer service, quality repairs, and a commitment to excellence.
Our Philosophy
Our philosophy is rooted in the principles of our founder, Jerome Lundeen, who believed in treating people with respect, operating with integrity, and building relationships. These values remain the bedrock of our business today. We recognize that the auto body repair process can be overwhelming and emotionally challenging, which is why we strive to make the experience as seamless and stress-free as possible.
Our Services
At Jerome's Collision Center, we offer a wide range of services to meet your automotive needs. Our experienced team of technicians and experts can repair and maintain all types of vehicles, including cars, trucks, boats, and RVs. Our services include:
- Collision Repair: From minor dents and scratches to major damage, we can restore your vehicle to its pre-loss condition.
- Detailing: Our detailing services will make your vehicle look like new again, inside and out.
- Boat and Fiberglass Repair: We specialize in repairing and maintaining boats, RVs, and fiberglass bodies.
- Semi-Tractor Body Work: Our team has extensive experience in repairing and maintaining semi-truck bodies.
Our Team
At Jerome's Collision Center, we pride ourselves on our knowledgeable and dedicated team of professionals. Our team includes:
- Jay Lundeen, Owner/General Manager: With over 25 years of experience in the auto body industry, Jay is committed to providing exceptional customer service and building strong relationships with our customers.
- Josh, Assistant General Manager: With over 15 years of experience, Josh is dedicated to ensuring that every customer receives the highest level of service.
- Rhonda, Accounting Supervisor: With 16 years of experience, Rhonda is known for her exceptional customer service, problem-solving skills, and attention to detail.
- Brooke, Sales Manager: With 5 years of experience in the auto industry, Brooke is dedicated to taking care of our customers and ensuring they receive the best possible service.
- Amanda, Lead Customer Service Representative: With over 5 years of experience, Amanda is dedicated to providing exceptional customer service and ensuring that every customer leaves our facility satisfied.
Our Commitment
At Jerome's Collision Center, we're committed to providing exceptional service, quality repairs, and a commitment to excellence. We understand that accidents happen, and when they do, we're here to help you get back on the road. We're proud of our heritage and look forward to continuing to serve the Minot community for generations to come.
Exceptional Customer Service and Repair Work
The majority of the reviews were overwhelmingly positive, with 14 out of 16 reviewers giving Jerome's a 5-star rating. The reviewers praised the company's exceptional customer service, transparent communication, and high-quality repair work. Many reviewers appreciated the friendly and helpful staff, who kept them informed throughout the repair process and went above and beyond to ensure their satisfaction.
Review Highlights
The reviewers mentioned several highlights of their experience with Jerome's, including:
- Friendly and helpful staff, such as Josh, Hannah, Brooke, and others
- Great communication and updates on the repair status
- High-quality repair work and attention to detail
- Reasonable prices and timely completion of work
- Availability of loaner vehicles and assistance with rental cars
One Negative Review
One reviewer, Nuclear Gaming, gave Jerome's a 2-star rating and expressed frustration with the length of time their car was in the shop (61 days). The reviewer felt that the initial estimate was incorrect and that the company was slow to resolve the issue. However, this review appears to be an outlier, as the majority of reviewers had a positive experience with Jerome's.
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