A Legacy of Comfort and Expertise
CroppMetcalfe has been a trusted leader in comfort and efficiency for over 40 years. Founded in 1979, we have consistently delivered exceptional customer service to residential and commercial clients across the region. Our commitment to exceptional craftsmanship, fair pricing, and unparalleled client satisfaction has earned us numerous awards and recognition.
Comprehensive Comfort Solutions
We understand that your comfort and well-being are paramount. Our comprehensive range of services includes:
Heating & Air Conditioning
- Installation, repair, and maintenance of all major brands and systems
- Energy-efficient solutions and smart home technology integration
- Comprehensive tune-ups and preventative maintenance plans
Plumbing
- Expert repair and installation of all plumbing fixtures and systems
- Leak detection and repair, water heater servicing, drain cleaning, and much more
- Comprehensive inspections and preventative maintenance plans
Electrical
- Comprehensive electrical diagnostics and repairs
- Installing and maintaining lighting systems, outlets, breakers, and more
- Emergency repair services available
Pest Control
- Comprehensive inspection and treatment plans for all common pests
- Environmentally friendly and safe solutions tailored to your specific needs
- Preventative measures and ongoing monitoring to ensure peace of mind
Home Performance & Efficiency
- Energy audits and insulation assessments
- Duct cleaning and air purification solutions
- Installation of energy-efficient equipment and smart home solutions
Additional Services
- Commercial services for businesses, churches, and other organizations
- Preventative maintenance plans to save you money and maximize efficiency
- Financing options and customer loyalty programs
Why Choose CroppMetcalfe?
- Experienced and highly trained technicians
- Responsive customer service and personalized attention
- Comprehensive range of services for all your comfort needs
- Commitment to exceptional craftsmanship and quality
- Proven track record and numerous awards
Mixed Reviews from Customers
Cropp Metcalfe, a well-known HVAC and plumbing company, has received a variety of reviews from satisfied and dissatisfied customers. Among the positive reviews, several customers have praised the company's professionalism, knowledge, and prompt service. They have commended the technicians for being friendly, understanding, and willing to explain the work they were doing.
However, some customers have expressed frustration with the company's phone hold times, scheduling, and lack of timely service. A few customers have reported lengthy hold times, missed appointments, and un returned calls. One customer even reported not receiving any service despite having a scheduled appointment.
Lessons Learned
One common theme among the negative reviews is the importance of effective communication and follow-through. Customers stressed the need for a dedicated line for service plan holders and priority scheduling to ensure timely service. They also suggested that the company should respond more promptly to customer inquiries and concerns.
Recommendations
Despite the mixed reviews, it is clear that Cropp Metcalfe has made efforts to improve their service. They have implemented a Bronze maintenance service and plan to expand their offerings. The company has also invested in training their technicians to provide top-notch service.
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