Simplifying Your Insurance Needs, One Policy at a Time.
At Joseph Query Insurance Agency, we believe that insurance should be simple and easy to understand. As a second-generation State Farm agent, Joseph Query has over 30 years of experience in the insurance industry, providing personalized service to individuals, families, and businesses in Norfolk, VA, and surrounding areas.
Our Story
Our agency is dedicated to providing exceptional service and protection to our clients. We take pride in our ability to simplify the insurance process, making it easy for our clients to understand and manage their insurance needs. With a wide range of insurance products offered, including auto, homeowners, condo, renters, personal articles, business, life, health, and pet insurance, we have the expertise to provide comprehensive protection for you, your family, and your assets.
Our Mission
Our mission is to provide exceptional service, personalized attention, and a commitment to excellence in the insurance industry. We strive to build long-term relationships with our clients, providing them with the protection and security they need to achieve their goals. Our goal is to make insurance simple and easy to understand, providing our clients with the peace of mind they deserve.
Our Team
As a local insurance agency, we are committed to our community. Our team is comprised of experienced professionals who are dedicated to providing exceptional service and protection to our clients. With a deep understanding of the insurance industry, we are able to provide personalized solutions that meet the unique needs of our clients.
Our Products and Services
We offer a wide range of insurance products and services, including:
- Auto Insurance
- Homeowners Insurance
- Condo Insurance
- Renters Insurance
- Business Insurance
- Life Insurance
- Health Insurance
- Pet Insurance
- Financial Services
- Banking
- Annuities
Get in Touch
If you're looking for exceptional service, personalized attention, and a commitment to excellence in the insurance industry, contact us today. Our team is ready to help you navigate the complex world of insurance, providing you with the protection and security you need to achieve your goals.
Overall Experience
The overall experience of customers with Joe Query's State Farm branch is overwhelmingly positive. The majority of customers have expressed their satisfaction with the office's customer service, professionalism, and responsiveness. The majority of the reviews praise specific agents, including Shannon Jordan, Melissa, and Joe, for their exceptional service.
Customer Service
Customer service is a significant area of strength for Joe Query's State Farm branch. Many customers have praised the office's prompt response to their inquiries, both phone and email. The agents have been described as knowledgeable, helpful, and courteous. Several customers have specifically mentioned Shannon Jordan for her excellent service, citing her ability to answer questions quickly and provide fast solutions.
Communication
Effective communication is another area where the office excels. Customers have praised the office for keeping them updated on the status of their policies and providing clear explanations of complex insurance matters. The agents have been described as patient and willing to work through complex issues with customers.
Negative Experiences
However, there have been a few negative experiences reported by customers. Two customers, A. Reyes and Kimberly Clement, had issues with customer service, citing unresponsive agents and condescending treatment. However, it's worth noting that these issues seem to be isolated incidents and do not reflect the overall experience of most customers.
Key Takeaways
- Joe Query's State Farm branch has a reputation for exceptional customer service, professionalism, and responsiveness.
- The office's agents, particularly Shannon Jordan, Melissa, and Joe, are highly praised for their expertise and willingness to help.
- Effective communication is a key strength of the office, with agents keeping customers informed and providing clear explanations of complex insurance matters.
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