At Gutter & Roof Solutions NW, we pride ourselves on being the trusted roofing contractors in Auburn, WA, providing top-notch residential and commercial roofing services to homeowners and businesses in Western Washington. With over 20 years of experience in the industry, we have built a reputation for delivering professional, reliable, and honest services that exceed our clients' expectations.
Our Story
Our journey began as a small, local business with a passion for providing exceptional roofing services to the community. Over the years, we have grown and expanded our services to cater to the diverse needs of our clients. We take pride in being a GAF Master Elite certified roofing contractor, a prestigious recognition held by barely 2% of roofers in the US. This certification assures homeowners that they've employed a professional roofing company that invests in its staff through ongoing roofing workshops, enabling its employees to stay up-to-date with the latest trends and techniques in the roofing industry.
Our Services
We offer a comprehensive range of services designed to meet the unique needs of our clients. Our services include:
Residential Roofing: We help homeowners with all of their home roofing needs, from installation to roof maintenance. We specialize in insulation, and we even offer a 15% discount on a new roof installation for our military personnel. Our residential roofing services include roof replacement, roof installation, asphalt roofing, gutter guards, and more.
Commercial Roofing: We understand the importance of maintaining a perfect roof over your commercial property. You can expect the same level of service we would give any home. We provide a wide range of services from commercial roof repair to roof replacement.
Gutter Guards: We are the authorized dealer of Valor products, offering high-quality gutter guard systems designed to protect your gutter system from clogging and overflowing. Our inventory includes an array of Valor Gutter Guard systems, from moss-resistant gutters to heated options, ensuring the highest level of performance for your peace of mind.
Metal Roofing: Metal roofs are a popular choice for industrial properties due to their durability, weather-resistance, and ease of maintenance.
Flat Roofing: We provide high-quality flat roofing materials and expert installation services for commercial properties.
Why Choose Us?
At Gutter & Roof Solutions NW, we are committed to delivering exceptional services that exceed our clients' expectations. We believe in developing trust with our clients, going above and beyond in every job we undertake. Our team won't cut corners or pad numbers. We are dedicated to providing open, honest communication throughout the entire process.
Customer Service and Communication
The customer service and communication provided by Gutter & Roof Solutions NW were highly praised by many reviewers. David Cho appreciated the excellent customer service, citing that it was the deciding factor in choosing the company. He praised the responsiveness of the team, particularly Ryan, who was patient and knowledgeable. Francisco's communication throughout the project was also commended.
Professionalism and Work Quality
The professionalism and work quality of the company were consistently mentioned as excellent. Many reviewers praised the roofing crew, describing them as professional, courteous, and hardworking. The quality of the work was also highly praised, with several reviewers mentioning that the finished product exceeded their expectations.
Positive Experience
The overall experience with Gutter & Roof Solutions NW was overwhelmingly positive. Reviewers appreciated the transparency and honesty of the company, citing that they were kept informed throughout the project. The company's flexibility and willingness to work with customers' budgets and schedules were also praised.
Issues and Concerns
However, two reviewers had negative experiences with the company. Jameson Brewer's review detailed a series of issues, including leaks, standing water, and poor communication. Mark Rodgers' review claimed that the company owed them $50,000 for subcontracted work and threatened to take legal action.
Conclusion
In conclusion, the majority of reviewers had an excellent experience with Gutter & Roof Solutions NW, praising the company's customer service, professionalism, and work quality. While two reviewers had negative experiences, the overall sentiment is overwhelmingly positive.
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