Let the Imperial Agency Help You!
At Imperial Agency, we pride ourselves on being a family-owned and operated insurance agency that has been serving the Philadelphia, Montgomery, and Delaware counties, as well as the entire state of Pennsylvania and New Jersey for decades. With a long history of providing exceptional service and competitive rates, we have established ourselves as one of the leading insurance agencies in the region.
Our Services
At Imperial Agency, we understand the importance of finding the right insurance coverage for your unique needs. That's why we offer a wide range of insurance products and services, including:
Personal Lines
- Auto Insurance: We shop the major Pennsylvania auto insurance carriers to ensure you get the best pricing. Whether you're a new driver or an experienced motorist, we can help you find the perfect coverage for your needs.
- Homeowners Insurance: Our expert agents specialize in homeowners insurance, offering very competitive rates and SAME-DAY coverage for your home closing. We also offer motorcycle and RV insurance programs, helping you get the maximum coverage at the lowest price.
Commercial Lines
- Contractor Insurance: We understand that contractors and construction companies face unique risks. That's why we offer highly specialized insurance plans that cater to their specific needs.
- Business Owner Plans: Whether you're a small business or a large corporation, our expert agents can help you find the perfect business owners insurance plan that meets your company's specific needs.
Notary Services
- Notary Appointments: Our experienced agents are the notary publics for all your notary needs. We can even provide you with notarized documents the same day.
Special Instant Quoting and Other Insurance Programs
- Our website offers a range of insurance products and services, including:
+ Instant EZ-Lynx Auto and Homeowners ONLINE Quote and Purchase
+ Auto Tags, Vehicle Registrations & More!
Why Choose Imperial Agency?
As a family-owned and operated insurance agency, we pride ourselves on our exceptional service, competitive rates, and personalized attention. Our expert agents are dedicated to helping you find the perfect insurance coverage for your unique needs. We believe in building long-term relationships with our clients, and we strive to provide the best possible service.
General Impressions
Reviews of this agency are mixed, with some customers having a positive experience and others facing issues.
Positive Experiences
Most reviewers praised the friendly, helpful, and professional staff, particularly Nicole, Ashley, and the ladies at the front counter. They were knowledgeable, patient, and efficient in assisting with various services, including title transfer, registration, and notarization. Many customers appreciated the guidance and explanations provided by the staff, making the process smoother and less overwhelming.
Negative Experiences
However, some customers had negative experiences, including reports of implicit bias, unprofessional behavior from certain staff members, and poor communication. Some reviewers felt that the staff were loud, had personal conversations instead of attending to customers, and even offered unsolicited legal advice. One reviewer reported being treated rudely and condescendingly by the manager.
Safety Concerns
One reviewer expressed concern about the lack of mask-wearing by some staff members, which made them feel uncomfortable and unsafe.
Overall Assessment
While many customers had a positive experience with this agency, some faced issues with staff behavior and communication. The agency may benefit from implicit bias training and emphasis on maintaining a safe and respectful environment for all customers.
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