Improving Quality of Life, One Patient at a Time
At Medical Center Pain Clinic, our team of experienced and dedicated professionals, led by Dr. T. Luke Cramer and Dr. David P. Ellis, are committed to providing the highest quality of patient care and treatment for individuals suffering from chronic pain. Our comprehensive approach to pain management utilizes a range of treatments, including injections, medication management, spinal physical therapy, and exercise instruction, to help our patients achieve a better quality of life.
Our Mission
Our mission is to improve the quality of life for our patients by decreasing pain, increasing activity levels, and bringing joy back into their lives. We believe that informed patients are better prepared to make decisions regarding their health and well-being, and we strive to provide personalized attention and compassionate care to each and every individual who walks through our doors.
Our Services
We offer a wide range of services to help our patients manage their chronic pain, including:
- Neck and back spinal pain treatment
- Peripheral neuropathy pain management
- Cancer pain treatment
- Thoracic compression fracture treatment
- Migraine and tension headache management
- Post-thoracotomy and mastectomy pain treatment
- Chronic abdominal, pelvic, and rectal pain management
- Fibromyalgia treatment
- Shingles treatment
- Amputation pain management
Our treatments and programs include spinal cord stimulator trials, radiofrequency ablation, peripheral nerve/neuroma/trigger point injections, sympathetic nerve blocks, epidural steroid injections, cancer neurolytic celiac plexus injections, and medication management. We also offer financing options through CareCredit to help our patients afford the treatments they need.
Our Commitment
At Medical Center Pain Clinic, we are committed to providing exceptional care and treatment to our patients. Our staff is dedicated to delivering personalized attention and compassionate care, and we strive to create a warm and welcoming environment for our patients. We believe that everyone deserves to live a life free from chronic pain, and we are committed to helping our patients achieve this goal.
Appointment Scheduling and Waiting Time
Some patients experienced issues with appointment scheduling and waiting times. Cassidy Blaiss was given the wrong appointment time and had to fill out paperwork, only to be told that they needed to fill out different paperwork after being taken back. Additionally, another patient was allowed to be seen before them. Melody made an appointment and only received a text reminder, without a confirmation email.
Staff and Doctor Competence
Staff were praised by some patients, with Mel Rose describing the reception area as "kind" and Jessica, the PA, as "thorough and listened to everything I said". Gilberto P. Bermudez was also pleased with the staff, stating that they were "gentle". However, other patients had negative experiences with staff, with Junk Mail accusing them of treating them like a "drug seeker" and Diana Lettkeman experiencing scheduling mishaps and being put on hold for long periods.
Treatment and Services
Patients had varying opinions on the treatment and services provided. Cassidy Blaiss was told that their insurance was out of network and would have to pay cash price for epidural injections, which was deemed "unethical" and "borderline insurance fraud". In contrast, Mel Rose was impressed with the thoroughness of the assessment and the doctor's explanation of her pain. Dale Drake and Kris Hartman also praised the doctor for their professionalism and the thoroughness of their treatment process.
Communication and Follow-up
Some patients experienced issues with communication and follow-up. Island Life was left without a face-to-face appointment after their initial meeting with the doctor and had to rely on Zoom or What's App appointments. They also expressed frustration with the lack of attention to acute pain episodes and the doctor's failure to provide appropriate treatment.
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