Get back on the road with confidence, one oil change at a time!
At Brookside Village, we understand the importance of finding the perfect apartment that fits your lifestyle. Our community is designed to provide you with a comfortable and relaxing living experience, surrounded by the beauty of nature and the convenience of city amenities.
Our Community
Our pet-friendly two and three-bedroom apartments are thoughtfully designed to provide you with a comfortable living space that feels like home. Our community offers a range of amenities designed to enhance your lifestyle, including a state-of-the-art fitness center, a resort-style swimming pool, and outdoor games and recreational areas. Whether you're looking to relax, work, or play, our community has everything you need to live your best life.
Our Services
At Brookside Village, we're committed to providing our residents with exceptional service and a personalized living experience. Our friendly and professional staff are always available to assist you with any questions or concerns you may have. We also offer a range of services designed to make your life easier, including online rent payment and maintenance requests, as well as a convenient online portal for resident communication.
Our Location
Our Auburn, Washington location puts you close to all the conveniences you could hope for, including shopping, dining, recreation, and employment opportunities. With easy access to major highways and public transportation, you'll be able to get where you need to go quickly and easily.
Our Mission
At Brookside Village, our mission is to provide our residents with a comfortable, relaxing, and enjoyable living experience. We're committed to delivering exceptional service, maintaining a clean and welcoming community, and providing our residents with a range of amenities and services designed to enhance their lifestyle.
Overview of Reviews
The majority of reviews about this apartment complex are negative, with several reviewers expressing frustration and disappointment with the management, maintenance, and overall living experience.
Poor Customer Service and Management
Many reviewers complained about the poor customer service and management, citing unresponsive staff, miscommunication, and lack of concern for residents' issues. Some reviewers mentioned being lied to, ignored, or dismissed by management.
Unclean and Uncared-for Facilities
Several reviewers noted that the facilities were unkempt, with trash and debris scattered about, and maintenance requests often ignored or unresolved.
Noise and Disruptions
Some reviewers mentioned excessive noise from neighbors, including loud screaming, stomping, and parties, which disrupted their peaceful living.
Misleading Advertising
A few reviewers felt misled by the complex's advertising, which promised amenities and services that were not delivered.
Unprofessional Staff
Some reviewers encountered unprofessional staff, including a leasing agent who was rude and unhelpful.
Positive Exceptions
However, a few reviewers had positive experiences, praising specific staff members who went above and beyond to address concerns and provide excellent service.
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